At a Glance
- Tasks: Support clients with IT requests and provide onsite tech installations.
- Company: Dynamic managed service provider based in Edinburgh.
- Benefits: Hybrid working, health insurance, 29 days holiday, and professional training.
- Other info: Flexible hours and company social events to enhance your work-life balance.
- Why this job: Join a small team for greater responsibility and daily learning opportunities.
- Qualifications: Experience with Apple & Windows, Office 365, and IT security.
The predicted salary is between 30000 - 48000 £ per year.
We are looking for an IT Support Engineer based in our Edinburgh office to help with the 200 clients we support across Scotland and England. Applicants must be based in Edinburgh or the surrounding area only.
Working for a managed service provider (MSP) is not for everyone. The learning curve can feel steep and unrewarding, making you want to give up. However, if you want to test yourself and push yourself to be a well-rounded IT professional, advising business owners and IT departments, this might be the IT job for you.
Being part of a small but strong team gives you a chance for greater responsibility than you would in a larger one. As a result, you will have significant influence and the opportunity to learn something new every day. 1 year working for MSP = 3 years in an IT department.
Role:- Work with helpdesk team across multiple locations on a varying range of IT requests via phones and email
- Drive to client sites to provide onsite support and installation of new tech
- Work on larger IT projects with the team
- Apple & Windows desktop environments
- Office 365 & Cloud Solutions
- Microsoft Server technologies
- Connectivity services
- Knowledge of networks
- IT Security & best practices
- A full driving license
- Hybrid working
- Health Insurance Scheme
- 29 days holiday, including bank holidays
- Professional and industry training available up to five days per year
- Access to professional training portal (Worth £1,500 a year)
- Flexible working hours around core office hours are available
- Company Pension Scheme
- Company Social Events
You will be based out of our Edinburgh office, supporting clients across the central belt. If you like learning something new every day, not knowing what the day will bring, being part of a growing company that strives to put the employee first, and working hard for your co-workers, please apply now.
Help Desk Support Engineer in Livingston employer: Dunedin IT
Join our dynamic team in Edinburgh as a Help Desk Support Engineer, where you'll enjoy a supportive work culture that prioritises employee growth and development. With hybrid working options, comprehensive health benefits, and access to professional training worth £1,500 annually, we empower you to expand your skills while making a meaningful impact on our diverse client base across Scotland and England. Experience the thrill of tackling new challenges daily in a collaborative environment that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support Engineer in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dunedin IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dunedin IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dunedin IT!
✨Direct Apply to Dunedin IT
Let's not forget to apply directly through the Dunedin IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Help Desk Support Engineer in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dunedin IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dunedin IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dunedin IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
