At a Glance
- Tasks: Deliver exceptional customer service and showcase our stylish footwear range.
- Company: Join a family-run business with a friendly culture and growth opportunities.
- Benefits: Enjoy a 60% discount, competitive commission, and 33 days holiday.
- Other info: Flexible working options and support for personal development available.
- Why this job: Be part of a vibrant team and make a real impact in fashion retail.
- Qualifications: Passion for shoes, excellent customer service skills, and a positive attitude.
The predicted salary is between 24900 - 25000 £ per year.
About us
Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable. Perhaps it’s because they’ve been in our founder’s family for four generations or because we’ve been doing what we do for over a quarter of a century; footwear and accessories are in our blood. We’re a family business which is reflected in the open and friendly culture. We’re small enough for you to have a voice and big enough for there to be plenty of progression opportunities. Our future is bursting with opportunity in the UK and globally. There couldn’t be a better time to join. You belong at Dune!
About the role
You’ll join our vibrant team in Norwich where you will play an integral role at the heart of our business. We want you to love what you do as much as we do and have fun in your role. We will support you and your development as you deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Of course, we always #STARTWITHTHESHOES so your first steps will be choosing your own shoes and getting to know our beautiful range of shoes and accessories.
About you
- A natural ability to deliver excellent customer service
- A positive team player approach
- Enthusiasm for interacting with customers
- Passion for shoes and fashion, keeping up to date with the latest trends
- Confidence to guide our customers through our beautifully designed product and advise on how to style each piece
What’s in it for you?
- Friendly and open culture with plenty of opportunity for development
- Clear progression from Bronze to Gold level sales with reward and recognition to match
- A competitive commission scheme which rewards the teams’ sales efforts
- Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
- 60% employee discount on Dune products – what’s not to love!
- 33 days holiday (inclusive of bank holidays – pro rata if part time)
- We’re happy to talk flexible working & understand the importance of work-life balance
- Company pension scheme
- Life assurance for all team members
- We look after our people – employee awards where we celebrate success and reward commitment
- Team incentives and socials – we like to have fun!
- Company growth and opportunity; Dune is evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
- Open-minded company, welcoming thoughts and ideas to be shared
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
- Research the brand and the role; browse our website; and visit our store
- Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
Sales Advisor in Norwich employer: Dune
At Dune, we pride ourselves on being a family business with a friendly and open culture that fosters personal growth and development. As a Sales Advisor in Bromley, you'll enjoy a vibrant work environment where your voice matters, alongside clear progression opportunities and a competitive commission scheme. With a generous employee discount, flexible working options, and a commitment to wellbeing, there's no better time to join our team and share in our passion for quality footwear.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Norwich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dune, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dune!
We think you need these skills to ace Sales Advisor in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dune, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dune and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dune that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dune
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
