Senior Outlet Area Manager (1year FTC) in London

About us

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

About the role

Join us as a key driver of growth and performance in our Outlet business. Working closely with the Head of Retail and Senior Area Manager, you'll lead and inspire Area Managers and Support Managers to exceed sales and profit targets across all sites.

Your role will focus on:

• Proactively grow our Outlet's business through strategic partner relationships and future-focussed opportunities.
• Empowering teams to deliver exceptional customer experiences and maintain top-tier retail standards.
• Strategic influence: Spend time at CSO shaping trading decisions and driving business success.
• High-impact store visits across UK & ROI: Prioritise flagship sites and partner with Support Managers to strengthen host relationships.

If you're a senior-level leader with a passion for retail excellence and team development, we'd love to hear from you!

1 year Maternity Cover position

RESPONSIBILITIES:

Sales & Profit

• Drive all sales activity across the outlet business through vision, passion, inspirational leadership and motivation.
• Meet and exceed expectations on all aspects of P&L management across the whole outlet estate.
• Alongside the Outlet Area Support Managers build awareness of competitor activity locally, regionally and nationally and bring to the table information and ideas to challenge and improve product and service offerings.
• Drive both a trading and brand elevation mentality in terms of VM.
• Work alongside the Business Operations Manager and all relevant CSO departments to ensure operational efficiencies in stores to deliver higher sales, lower costs and enhance productivity.

People

• Inspire, motivate and coach a team of Outlet Area Support Managers enabling them to develop and carry out their role to the very best of their ability.
• Guide additional Outlet Area Managers through regular communication and quarterly visits.
• Positively and proactively manage current key external partner relationships in all sites to enhance the brand position by maximising the potential for current and future business opportunities.
• Work collaboratively cross function internally across CSO teams influencing to ensure all systems, processes and efficiencies are in place to ensure all sales, operational and exceeding customer experience opportunities are met.

Brand and Product

• Work closely with the Buying & Merchandising department to share all relevant knowledge including team and customer feedback on all product collections.
• Proactively influence ranging for future seasons through forming and communicating sound views based on facts and data.
• Ensuring the brand standards are aligned with Core and seeking ways to constantly keep VM in stores exciting and commercial.

About you

• Demonstrates an ability to lead, motivate, train and develop a team through active management.
• Possesses excellent communication skills both externally and at all levels in the Company, both written and verbal.
• Is willing to adapt and take on new challenges and driven to continually improve.
• Shows 'hunger' and ambition to drive through initiatives and change to achieve targets and goals.
• Has high personal standards, is strongly self-managing, creates own measures of success.
• Maintains professionalism under all circumstances.
• Acts as an inspiration to others.
• Actively seeks self-development opportunities.
• Is prepared to go the extra mile to achieve targets.
• Travel is an integral part of this role.

EXPERIENCE / SKILLS REQUIRED:

• Demonstrable success gained in a field role within Outlet landscape.
• Experience of leading large teams in a multi-site environment.
• Influencing and communication skills.
• Capacity to establish credibility and authority quickly.
• Exemplary sales skills and standards.
• A sound understanding of all financial information with the ability to interpret and action change.
• Demonstrates excellent commercial & visual standards.

About the perks

• Blended working – spreading your time across field, our office and remote working.
• Sustainable office in bustling West London (near Westfield).
• Company Car/Car Allowance for travel between stores.
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity; Dune is evolving all the time.
• Open-minded company, welcoming thoughts and ideas to be shared.
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products – what's not to love!
• 25 days holiday (plus the bank holidays).
• Cycle2work.
• Company pension scheme.
• Life assurance for all team members.
• We look after our people.
• 3.00 p.m. finish every pay day Friday!
• Team socials and drinks – we like to have fun!
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

What happens next?

We will take a good look at your application and if we don't feel we are right for you, we'll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help: Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can. Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.