At a Glance
- Tasks: Lead our warehouse operations and ensure efficient stock flow and delivery.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: 60% employee discount, 33 days holiday, free onsite parking, and wellbeing support.
- Other info: Open-minded culture with opportunities for personal development and community engagement.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in warehouse leadership and strong people management skills.
The predicted salary is between 29700 - 36300 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. The Dune Group operates a single Distribution Centre (DC) in the UK, which services the demand from the UK and EU Retail estate, International franchise partners, Wholesale customers and all e-commerce orders.
About the role
We are recruiting for two Fulfilment Managers, one for each shift pattern:
- Early Shift: 6:00am to 2:00pm
- Late Shift: 2:00pm to 10:00pm
As a Fulfilment Manager, you will lead our Retail and International warehouse operations, ensuring the efficient flow of stock and delivery of fulfilment activities in line with business, customer and regulatory requirements. You will have overall responsibility for warehouse operations and supporting administration functions, driving high standards of service, quality, compliance and cost performance. Reporting into the wider Operations team, you will lead and develop a management team consisting of three Warehouse Supervisors and one Admin Supervisor, with responsibility for the Distribution Centre operatives and admin teams. You will play a key role in workforce planning, operational performance, continuous improvement initiatives and team development.
Contract type: Permanent
Hours – 40 hours (Breaks are paid)
Full training is provided
About you
We are looking for experienced warehouse or fulfilment leaders who thrive in a fast-paced environment and enjoy motivating teams to achieve results. You are commercially minded, highly organised and capable of balancing operational priorities while maintaining exceptional service standards. You will have strong leadership skills and are passionate about developing people, improving processes and delivering operational excellence. You are comfortable working collaboratively with a range of stakeholders and can confidently make decisions in a dynamic distribution environment.
RESPONSIBILITIES:
- Manage the end-to-end fulfilment operation across Retail and International warehouses.
- Oversee inbound, stock receipt, picking, packing and dispatch activities to achieve KPI and SLA targets.
- Ensure warehouse administration activities are completed accurately and on time.
- Manage store distribution and transportation activities in line with business requirements.
- Ensure customer orders are fulfilled in accordance with Retail, Wholesale and Franchise customer expectations.
- Lead, coach and develop Warehouse Supervisors and the Administration Supervisor to deliver outstanding performance.
- Set objectives, monitor performance and identify development opportunities for team members.
- Plan labour resources effectively, including recruitment and agency labour requirements.
- Drive a culture of continuous improvement, identifying opportunities to improve productivity, service and efficiency.
- Monitor operational performance metrics and productivity measures.
- Maintain stock integrity and inventory accuracy across all fulfilment operations.
- Ensure compliance with Health & Safety policies, audited processes, HMRC regulations, AEO requirements and Bonded Warehouse protocols.
- Build effective relationships with internal stakeholders and external partners.
- Manage operational expenditure within budget and identify cost-saving opportunities.
EXPERIENCE / SKILLS REQUIRED:
Essential
- Minimum 2 years' experience operating at Distribution Centre Manager level or an equivalent leadership role.
- Significant experience within a fast-paced retail distribution, warehouse or fulfilment environment.
- Experience supporting both UK and international customers, with knowledge of associated operational requirements and documentation.
- Proven ability to lead, coach and develop high-performing teams.
- Demonstrable experience driving operational efficiencies and process improvements.
- Strong people management and stakeholder management skills.
- Excellent organisational, planning and prioritisation abilities.
- Strong problem-solving and decision-making skills.
- Ability to work independently and adapt to changing business demands.
Desirable
- Experience using Island Pacific or similar ERP/Warehouse Management Systems.
- Experience working within a customs bonded warehouse environment.
- Good understanding of Health & Safety legislation and best practice within warehousing or distribution.
- Experience of carrier management and transport operations.
- Knowledge of HMRC, AEO and customs compliance requirements.
About the perks
- Free onsite parking
- Canteens with vending machines, food storage and Microwaves
- Free Tea and Coffee provided
- Lockers provided to keep your personal belongings safe
- Full uniform provided including Safety Shoes and Hi-Viz Vest
- Overtime optional, paid at time and half.
- Open-minded company, welcoming thoughts and ideas to be shared
- Working with charitable organisations to help raise funds and give something back.
- 60% employee discount on Dune products
- 33 days holiday (inclusive of the bank holidays)
- Cycle2work Scheme
- Free Eyecare Vouchers
- Company pension scheme
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.
Fulfillment Manager (Shifts) in Leicester employer: Dune London
Dune London is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration are at the forefront. With a strong commitment to employee wellbeing, offering generous benefits such as a 60% discount on products, 25 days of holiday, and access to mental health support, Dune ensures that its team members thrive both personally and professionally. Located in the heart of the UK fashion scene, employees have the unique opportunity to be part of a brand that is not only a leader in affordable luxury but also actively engages in charitable initiatives, making every role impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfillment Manager (Shifts) in Leicester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Dune London and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Dune London!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Fulfillment Manager (Shifts) in Leicester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Dune London:This is your chance to really connect with the team at Dune London. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Dune London
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Dune London.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Dune London that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Dune London. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
