Posted on 15 October 2026 | Reference: UOD2408
Full-time (35 hours per week, shift-based)
Typical shifts:
- Early shift: 08:00 - 16:00
- Late shift: 14:00 - 22:00
Participation in rotating shift pattern and paid weekend on-call rota (10:00 - 16:00, 3-week cycle)
The post holder will be required to deliver operational support across multiple University locations, including Dundee City Centre Main Campus, Ninewells Campus, and Kirkcaldy Campus.
The IT Operations Officer will provide operational support across the University's core digital services, ensuring effective monitoring, incident response, and service continuity across network, infrastructure, and cyber systems.
Working as part of the Advanced Computing & Infrastructure (ACI) team within Digital & Technology Services (DTS), the post holder will contribute to the delivery of a multi-service operations function, supporting key University systems including network infrastructure, virtual environments, storage platforms, and end-user services.
The post holder will:
- Monitor network, infrastructure, and security systems
- Respond to incidents and service disruptions
- Provide first and second-line support
- Maintain network and infrastructure equipment
- Configuring and installing hardware and cabling
- Escalate complex issues to specialist and engineer roles
- Support cyber security monitoring and data centre operations
- Maintain accurate incident records
- Participate in on-call rota and support service improvements
Communication
- Communicate effectively with colleagues across DTS and ACI
- Provide clear updates on incidents and service status
- Support users by providing clear and concise technical guidance
- Work collaboratively with technical specialists and engineers
- Document work carried out when required
- Fellow IT Operations Officers
- IT Operations Specialists
- Network, Infrastructure, and Storage Engineers
- Cyber Specialists
- Service Desk and user support teams
- End Users where required
- External suppliers where required
Decision Making, Planning and Problem Solving
- Work independently to triage and respond to operational incidents
- Prioritise workload based on service impact and urgency
- Escalate issues appropriately where required
- Apply judgement within established operational processes
Team Development
The post holder will be part of a collaborative IT Operations team and will contribute to knowledge sharing, continuous improvement, and team-based service delivery.
Knowledge and Experience
- Experience of working in an IT support or operations environment
- Understanding of IT infrastructure, networking, or systems administration
- Familiarity with monitoring tools and incident management processes
- Ability to work in a structured operational environment
IT Operations Officer in Kirkcaldy employer: Dundee
The University of Dundee is an exceptional employer, offering a vibrant and inclusive work culture that prioritises diversity and staff wellbeing. With family-friendly policies and active support networks, employees can thrive both personally and professionally while contributing to groundbreaking research that transforms lives locally and globally. The role of Research Governance Manager provides unique opportunities for collaboration across disciplines and engagement with key regulatory bodies, ensuring a meaningful impact in the field of research integrity.
