At a Glance
- Tasks: Lead teams to create amazing visitor experiences and ensure smooth daily operations.
- Company: Join the Dundee Science Centre, a top-rated charity inspiring curiosity in the community.
- Benefits: Competitive salary, opportunities for growth, and a chance to make a difference.
- Other info: Dynamic role with a focus on community engagement and continuous improvement.
- Why this job: Be part of a mission to make science accessible and exciting for everyone.
- Qualifications: Experience in managing teams and delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
Thank you for your interest in joining the dedicated and passionate team at Dundee Science Centre - an award-winning visitor attraction located in the heart of the coolest little city in Britain (GQ Magazine). As a registered charity, we are committed to making science accessible to all. For 25 years, we have inspired curiosity, ignited imaginations, and brought science to life for people of all ages and backgrounds - a quarter-century of wonder. Dundee Science Centre is an independent charity and lifelong learning resource dedicated to inspiring curiosity, confidence, and connection through science.
The Operations Manager is a key leadership role responsible for ensuring Dundee Science Centre delivers an exceptional, safe, efficient and commercially successful visitor experience. This role sits at the heart of the organisation's day-to-day operations, leading front-line teams and operational functions to create engaging experiences that inspire curiosity and delight visitors.
We are seeking an experienced and motivated people manager to lead operational teams, drive continuous improvement, and ensure the Centre's facilities, visitor services and commercial activities operate to the highest standards. Working closely with the Head of Centre Services and Operations, the successful candidate will lead the delivery of:
- Outstanding visitor experiences
- Effective day-to-day operational management of the Centre
- Commercial performance across admissions, retail, and café
- Facilities and maintenance activities that support a safe, welcoming and inspiring environment
- A positive, values-led culture that empowers teams to deliver excellence
The Operations Manager will contribute to the organisation's strategic priorities through strong operational leadership, continuous improvement and a commitment to delivering exceptional service, ensuring Dundee Science Centre remains a leading visitor attraction.
Main Responsibilities
- Team Leadership and Development
- Visitor Experience Excellence
- Operations and Commercial Management
- Facilities, Health, Safety and Compliance
- Continuous Improvement and Organisational Development
Person Specification
Essential:
- Experience of managing teams within a visitor attraction, hospitality, retail, leisure, cultural or customer-focused environment.
- Demonstrable experience of leading operational delivery and managing day-to-day business activities.
- Strong people management skills with experience developing high-performing teams.
- Experience managing budgets and delivering against financial and commercial targets.
- Strong commercial awareness with the ability to balance income generation, cost control and visitor experience objectives.
- In depth knowledge of health, safety and compliance requirements within a public-facing environment.
- Strong organisational, planning and problem-solving skills.
- Commitment to inclusion, sustainability and community engagement.
Desirable:
- Experience within a science centre, museum, visitor attraction, heritage, education or cultural organisation.
- Experience managing commercial operations including retail, café or events.
- Relevant qualification, or equivalent experience in, operations management, customer service, facilities management or health and safety.
- Experience leading organisational change or service improvement projects.
Locations
Operations Manager in Glasgow, North East employer: Dundee Science Centre
Dundee Science Centre is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to inspiring curiosity and making science accessible to everyone. With a strong commitment to employee growth and development, we offer unique opportunities for professional advancement in a dynamic environment located in the heart of Dundee, known for its creativity and community spirit. Join us in our mission to ignite imaginations and make a meaningful impact in the lives of visitors of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Glasgow, North East
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Dundee Science Centre!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Dundee Science Centre or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Dundee Science Centre who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Dundee Science Centre!
We think you need these skills to ace Operations Manager in Glasgow, North East
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Dundee Science Centre. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Dundee Science Centre
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Dundee Science Centre. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
