At a Glance
- Tasks: Lead teams to create amazing visitor experiences and manage daily operations.
- Company: Join the award-winning Dundee Science Centre, a hub of curiosity and learning.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a passionate team dedicated to continuous improvement and community engagement.
- Why this job: Make science accessible and inspire visitors in a vibrant community setting.
- Qualifications: Experience in team management and operational delivery in customer-focused environments.
The predicted salary is between 30000 - 40000 £ per year.
Thank you for your interest in joining the dedicated and passionate team at Dundee Science Centre - an award-winning visitor attraction located in the heart of the coolest little city in Britain (GQ Magazine). As a registered charity, we are committed to making science accessible to all.
For 25 years, we’ve inspired curiosity, ignited imaginations, and brought science to life for people of all ages and backgrounds - a quarter-century of wonder. Dundee Science Centre is an independent charity and lifelong learning resource dedicated to inspiring curiosity, confidence, and connection through science. For over 25 years, we have been at the heart of our community, supporting families, educators, and science professionals to learn, explore, and grow together.
The Operations Manager is a key leadership role responsible for ensuring Dundee Science Centre delivers an exceptional, safe, efficient and commercially successful visitor experience. This role sits at the heart of the organisation's day-to-day operations, leading front-line teams and operational functions to create engaging experiences that inspire curiosity and delight visitors.
We are seeking an experienced and motivated people manager to lead operational teams, drive continuous improvement, and ensure the Centre's facilities, visitor services and commercial activities operate to the highest standards. Working closely with the Head of Centre Services and Operations, the successful candidate will lead the delivery of:
- Outstanding visitor experiences
- Effective day-to-day operational management of the Centre
- Commercial performance across admissions, retail, and café
- Facilities and maintenance activities that support a safe, welcoming and inspiring environment
- A positive, values-led culture that empowers teams to deliver excellence
The Operations Manager will contribute to the organisation's strategic priorities through strong operational leadership, continuous improvement and a commitment to delivering exceptional service, ensuring Dundee Science Centre remains a leading visitor attraction.
Main Responsibilities
- Team Leadership and Development
- Visitor Experience Excellence
- Operations and Commercial Management
- Facilities, Health, Safety and Compliance
- Continuous Improvement and Organisational Development
Person Specification
Essential:
- Experience of managing teams within a visitor attraction, hospitality, retail, leisure, cultural or customer-focused environment.
- Demonstrable experience of leading operational delivery and managing day-to-day business activities.
- Strong people management skills with experience developing high-performing teams.
- Experience managing budgets and delivering against financial and commercial targets.
- Strong commercial awareness with the ability to balance income generation, cost control and visitor experience objectives.
- In depth knowledge of health, safety and compliance requirements within a public-facing environment.
- Strong organisational, planning and problem-solving skills.
- Commitment to inclusion, sustainability and community engagement.
Desirable:
- Experience within a science centre, museum, visitor attraction, heritage, education or cultural organisation.
- Experience managing commercial operations including retail, café or events.
- Relevant qualification, or equivalent experience in, operations management, customer service, facilities management or health and safety.
- Experience leading organisational change or service improvement projects.
Facilities Operations Officer in Dundee employer: Dundee Science Centre
Dundee Science Centre is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to inspiring curiosity and making science accessible to everyone. With a strong commitment to employee growth and development, we offer unique opportunities for professional advancement in a dynamic environment located in the heart of Dundee, known for its creativity and community spirit. Join us in our mission to ignite imaginations and make a meaningful impact in the lives of visitors of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operations Officer in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dundee Science Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dundee Science Centre
Don't be shy about reaching out to Dundee Science Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities Operations Officer in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dundee Science Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dundee Science Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
