At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for visitors.
- Company: Join a vibrant team at Dundee Heritage Trust, known for its unique attractions.
- Benefits: Earn £13.45 per hour with flexible shifts and opportunities for extra hours.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and fun.
- Why this job: Be part of exciting events and make every guest's day special.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
(7hrs per week at £13.45 per hour)
About the Role
We are looking for enthusiastic, customer-focused Food & Beverage Assistants to join our Commercial team.
This is a varied and rewarding role working across our two unique visitor attractions and supporting our growing Conferencing & Events business.
No two days are the same.
One day you could be serving freshly prepared food and speciality coffee in one of our cafés, and the next you could be delivering exceptional service at a corporate event, private dinner aboard RRS Discovery, wedding, conference or gala dinner.
You will be passionate about delivering outstanding customer experiences, maintaining high food safety standards and working as part of a flexible team in a fast-paced environment.
Key Responsibilities
- Customer Service
- Deliver a warm, friendly and professional welcome to every visitor and guest.
- Provide exceptional food and beverage service across all commercial operations.
- Build positive relationships with visitors, event clients and colleagues.
- Handle customer enquiries professionally and resolve issues promptly.
- Act as an ambassador for Dundee Heritage Trust and its venues.
- Prepare and serve hot and cold drinks, including barista-quality coffee.
- Prepare and serve food in accordance with company standards.
- Operate tills and accurately process cash and card payments.
- Replenish displays and maintain attractive food presentation.
- Ensure dining areas remain clean, welcoming and well-stocked.
- Assist with opening and closing procedures.
- Set up meeting rooms, conferences and event spaces.
- Assist with weddings, private functions, dinners and large-scale events.
- Deliver table service, buffet service and drinks service.
- Support room turnarounds and event breakdowns.
- Work closely with the Sales and Events team to ensure every event exceeds client expectations.
- Food Safety & Compliance
- Maintain excellent standards of food hygiene and cleanliness.
- Follow all Food Safety and HACCP procedures.
- Comply with Health & Safety legislation and company policies.
- Ensure allergen procedures are followed accurately.
- Maintain high standards of personal presentation.
- Previous experience working in a café, restaurant, hotel or hospitality environment.
- Experience providing excellent customer service.
- Experience working within a fast-paced team.
- Experience handling food and beverages safely.
- Flexible approach to working across multiple locations and service styles.
- Experience working in conferencing and events.
- Experience of table service and functions.
- Experience using EPOS/till systems.
Qualifications
- Level 1 Food Hygiene Certificate (or willingness to obtain immediately upon appointment).
- Personal Licence awareness (not essential).
Skills & Attributes
- Friendly, positive and professional attitude.
- Strong organisational skills.
- Ability to work calmly under pressure.
- Reliable and punctual.
- Team player with a flexible approach.
- High attention to detail.
- Ability to work independently when required.
- Working Hours
- This is a flexible role operating across seven days per week. Shifts will include:
- Days
- Evenings
- Bank Holidays
Additional hours may be available during busy event periods and seasonal trading.
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Food and Beverage Assistant in Dundee employer: Dundee Heritage Trust
Join Dundee Heritage Trust as a Food and Beverage Assistant and be part of a vibrant team dedicated to delivering exceptional customer experiences across our unique visitor attractions. With a focus on employee growth, we offer flexible working hours and the opportunity to engage in a variety of events, from weddings to corporate functions, all while maintaining high food safety standards. Our supportive work culture encourages collaboration and ensures that no two days are the same, making it an exciting place to develop your skills in the hospitality industry.
