At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for guests.
- Company: Join a vibrant team at Dundee Heritage Trust, known for its unique attractions.
- Benefits: Earn £13.45 per hour with flexible shifts and opportunities for extra hours.
- Other info: Dynamic role with potential for growth in a fast-paced environment.
- Why this job: Be part of exciting events and make every visitor's day special.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
(7hrs per week at £13.45 per hour)
About the Role
We are looking for enthusiastic, customer-focused Food & Beverage Assistants to join our Commercial team.
This is a varied and rewarding role working across our two unique visitor attractions and supporting our growing Conferencing & Events business.
No two days are the same.
One day you could be serving freshly prepared food and speciality coffee in one of our cafés, and the next you could be delivering exceptional service at a corporate event, private dinner aboard RRS Discovery, wedding, conference or gala dinner.
You will be passionate about delivering outstanding customer experiences, maintaining high food safety standards and working as part of a flexible team in a fast-paced environment.
Key Responsibilities
- Customer Service
- Deliver a warm, friendly and professional welcome to every visitor and guest.
- Provide exceptional food and beverage service across all commercial operations.
- Build positive relationships with visitors, event clients and colleagues.
- Handle customer enquiries professionally and resolve issues promptly.
- Act as an ambassador for Dundee Heritage Trust and its venues.
- Prepare and serve hot and cold drinks, including barista-quality coffee.
- Prepare and serve food in accordance with company standards.
- Operate tills and accurately process cash and card payments.
- Replenish displays and maintain attractive food presentation.
- Ensure dining areas remain clean, welcoming and well-stocked.
- Assist with opening and closing procedures.
- Set up meeting rooms, conferences and event spaces.
- Assist with weddings, private functions, dinners and large-scale events.
- Deliver table service, buffet service and drinks service.
- Support room turnarounds and event breakdowns.
- Work closely with the Sales and Events team to ensure every event exceeds client expectations.
- Food Safety & Compliance
- Maintain excellent standards of food hygiene and cleanliness.
- Follow all Food Safety and HACCP procedures.
- Comply with Health & Safety legislation and company policies.
- Ensure allergen procedures are followed accurately.
- Maintain high standards of personal presentation.
- Previous experience working in a café, restaurant, hotel or hospitality environment.
- Experience providing excellent customer service.
- Experience working within a fast-paced team.
- Experience handling food and beverages safely.
- Flexible approach to working across multiple locations and service styles.
- Experience working in conferencing and events.
- Experience of table service and functions.
- Experience using EPOS/till systems.
Qualifications
- Level 1 Food Hygiene Certificate (or willingness to obtain immediately upon appointment).
- Personal Licence awareness (not essential).
Skills & Attributes
- Friendly, positive and professional attitude.
- Strong organisational skills.
- Ability to work calmly under pressure.
- Reliable and punctual.
- Team player with a flexible approach.
- High attention to detail.
- Ability to work independently when required.
- Working Hours
- This is a flexible role operating across seven days per week. Shifts will include:
- Days
- Evenings
- Bank Holidays
Additional hours may be available during busy event periods and seasonal trading.
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Food and Beverage Assistant in Dundee employer: Dundee Heritage Trust
Join Dundee Heritage Trust as a Food and Beverage Assistant and be part of a vibrant team dedicated to delivering exceptional customer experiences across our unique visitor attractions. With a focus on employee growth, we offer flexible working hours and opportunities to engage in diverse events, from weddings to corporate functions, all while maintaining high food safety standards. Our supportive work culture encourages collaboration and ensures that every day brings new and rewarding challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant in Dundee
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Dundee Heritage Trust and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food and Beverage Assistant in Dundee
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Dundee Heritage Trust that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Dundee Heritage Trust.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Dundee Heritage Trust get a sense of who you are beyond your experience!
How to prepare for a job interview at Dundee Heritage Trust
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Dundee Heritage Trust and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
