At a Glance
- Tasks: Ensure community safety by responding to alarms and monitoring CCTV.
- Company: Join Dundee's dedicated team focused on community well-being.
- Benefits: Full-time hours, flexible shifts, and valuable training opportunities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining essential skills.
- Qualifications: 2 National 4s including English or equivalent; customer service experience required.
The predicted salary is between 22950 - 28050 £ per year.
Based at West District Housing Office, you will work full time, 37 hours per week.
If you have any queries regarding this vacancy, please contact Douglas Fraser on 01382 307320 or email douglas.fraser@dundeecity.gov.uk.
Requirements
You must have 2 National 4s, including English or NC/HNC or equivalent.
Responsibilities
You will contribute to the safety and well-being of Dundee's communities by delivering planned asset patrols, responding to alarm activations, monitoring CCTV, and providing customer service support to multi-storey car parks. This role combines proactive community engagement with reactive response duties, including mobile patrols, alarm activations, and civil emergency support. You will assist in providing a 24-hour service, monitor, manage and respond appropriately to required duties of the Safety & Alarm Response Centre, including CCTV monitoring, intruder lift and single point fire alarms, 24/7 door access requests and calls from multi-storey tenants, 24/7 helpline from car park users on routine and emergency situations, civil emergencies incident reports and out of hours emergency housing repairs calls.
The Individual
You will have Customer Service experience with knowledge of CCTV and alarm systems along with working knowledge of Microsoft Office. You will have good written/oral communication skills, computer skills/keyboard skills, the ability to work as a team member and the ability to work alone and to use your own initiative is essential. You will be able to understand and meet the needs of people requiring assistance and deal with challenging customers. You will have the ability to work shifts including evenings, weekends and nights with flexibility to adjust shift times to undertake necessary training. A satisfactory Level 1 Disclosure Scotland check is required. A full driving licence is required.
Safety & Alarm Centre Controller/Responder - DEE06686 in Dundee employer: Dundee City Council
At Jessie Porter Nursery, we pride ourselves on being an exceptional employer that values the growth and development of our staff. Our supportive work culture fosters collaboration and innovation, providing numerous opportunities for professional advancement in early childhood education. Located in a vibrant community, we offer a fulfilling environment where you can make a meaningful impact on the lives of children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Safety & Alarm Centre Controller/Responder - DEE06686 in Dundee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dundee City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dundee City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Safety & Alarm Centre Controller/Responder - DEE06686 in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dundee City Council:Your cover letter is your chance to shine! Tell us why you want to work at Dundee City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dundee City Council!
How to prepare for a job interview at Dundee City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
