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- Tasks: Manage debt recovery for individuals and businesses while providing support referrals.
- Company: Join a supportive council team focused on community welfare.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them overcome financial challenges.
- Qualifications: 5 National 5s or equivalent, customer service experience, and strong communication skills.
- Other info: Flexible work environment with a focus on teamwork and individual responsibility.
The predicted salary is between 36000 - 60000 £ per year.
Working in a hybrid style, based at home and Dundee House, you will work full time, 37 hours per week.
If you have any queries regarding this vacancy, please contact Arlene Brady on 01382 431323 or email arlene.brady@dundeecity.gov.uk.
RequirementsYou will have 5 National 5s, or equivalent, including Maths and English; or relevant work experience.
ResponsibilitiesYou will be responsible for the effective management of all aspects of consolidated debt relating to individuals and businesses, and provide referrals to support agencies in order to break the debt cycle whilst increasing recovery levels within the Council.
The IndividualYou will have experience of delivering a customer focused service, the ability to deal with potentially sensitive or challenging situations and have experience of assisting members of the public who are in stressful situations. You will have well developed communication skills, an awareness of Data Protection Legislation and experience using computerised systems including Microsoft along with the ability to analyse data/information with attention to detail. A flexible approach to carrying out duties, with the ability to prioritise work and manage time effectively with the ability to work as part of a team and on your own with minimum supervision is essential. A Level 1 Basic Disclosure Scotland check is required.
Corporate Recovery Officer - DEE06239 employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Recovery Officer - DEE06239
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in corporate recovery or related areas. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios you might face as a Corporate Recovery Officer. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled challenging situations. This will demonstrate your ability to manage sensitive cases effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Corporate Recovery Officer - DEE06239
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Recovery Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping individuals and businesses manage their debt. Share specific examples of how you've handled challenging situations in the past.
Show Off Your Communication Skills: Since this role involves dealing with sensitive situations, it's crucial to demonstrate your communication skills. In your application, mention any experiences where you've successfully communicated with customers or resolved conflicts.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Dundee City Council
✨Know Your Stuff
Make sure you understand the role of a Corporate Recovery Officer inside out. Familiarise yourself with debt management processes and the support agencies you might refer clients to. This will show your potential employer that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your Customer Service Skills
Since this role involves dealing with sensitive situations, be ready to share examples from your past experiences where you've successfully managed challenging customer interactions. Highlight your ability to remain calm under pressure and how you’ve helped others navigate stressful circumstances.
✨Brush Up on Data Protection Knowledge
Understanding Data Protection Legislation is crucial for this position. Be prepared to discuss how you would handle sensitive information and ensure compliance. This will demonstrate your awareness of legal responsibilities and your commitment to maintaining confidentiality.
✨Demonstrate Flexibility and Teamwork
This role requires a flexible approach and the ability to work both independently and as part of a team. Think of specific instances where you’ve adapted to changing priorities or collaborated effectively with colleagues. This will illustrate your versatility and teamwork skills.
