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- Tasks: Manage debt for individuals and businesses while providing support referrals.
- Company: Join Dundee City Council, a supportive organization focused on community welfare.
- Benefits: Enjoy a hybrid work model with flexibility and a full-time schedule.
- Why this job: Make a real impact by helping people break the debt cycle in a rewarding role.
- Qualifications: 5 National 5s or equivalent, plus customer service experience required.
- Other info: Basic Disclosure Scotland check needed; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Working in a hybrid style, based at home and Dundee House, you will work full time, 37 hours per week. If you have any queries regarding this vacancy, please contact Paul Blackwood on 01382 433709 or email paul.blackwood@dundeecity.gov.uk Requirements You will have 5 National 5s, or equivalent, including Maths and English; or relevant work experience. Responsibilities You will be responsible for the effective management of all aspects of consolidated debt relating to individuals and businesses, and provide referrals to support agencies in order to break the debt cycle whilst increasing recovery levels within the Council. The Individual You will have experience of delivering a customer focused service, the ability to deal with potentially sensitive or challenging situations and have experience of assisting members of the public who are in stressful situations. You will have well developed communication skills, an awareness of Data Protection Legislation and experience using computerised systems including Microsoft along with the ability to analyse data/information with attention to detail. A flexible approach to carrying out duties, with the ability to prioritise work and manage time effectively with the ability to work as part of a team and on your own with minimum supervision is essential. A Basic Disclosure Scotland check is required.
Corporate Recovery Officer - DEE05790 employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Recovery Officer - DEE05790
✨Tip Number 1
Familiarize yourself with the specific challenges faced by individuals and businesses in debt recovery. Understanding these issues will help you demonstrate your empathy and problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of Data Protection Legislation, as this is crucial for the role. Being able to discuss how you would handle sensitive information can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences where you successfully managed challenging customer interactions. Highlighting your ability to remain calm and effective under pressure will resonate well with the hiring team.
✨Tip Number 4
Since the role requires both teamwork and independent work, think of instances where you've excelled in both environments. Be ready to share how you prioritize tasks and manage your time effectively.
We think you need these skills to ace Corporate Recovery Officer - DEE05790
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Corporate Recovery Officer position. Understand the responsibilities and requirements, especially the need for customer-focused service and experience in handling sensitive situations.
Highlight Relevant Experience: In your application, emphasize any relevant work experience or qualifications that align with the job requirements. Mention specific instances where you have successfully managed challenging situations or provided support to individuals in distress.
Showcase Communication Skills: Since well-developed communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could include experiences in customer service or teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. Pay attention to detail, as this is a key requirement for the role. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Dundee City Council
✨Showcase Your Customer Service Skills
Since the role involves delivering a customer-focused service, be prepared to share specific examples from your past experiences where you successfully managed challenging situations with clients. Highlight your ability to empathize and provide solutions.
✨Demonstrate Your Analytical Abilities
The job requires attention to detail and data analysis skills. Be ready to discuss how you've used data in previous roles to make informed decisions or improve processes. Bring examples of reports or analyses you've conducted.
✨Understand Data Protection Legislation
Familiarize yourself with the basics of Data Protection Legislation, as this is crucial for the role. You might be asked about how you would handle sensitive information, so prepare to discuss your understanding and any relevant experiences.
✨Prepare for Teamwork and Independence Questions
The position requires both teamwork and the ability to work independently. Think of examples that showcase your flexibility in these areas. Be ready to explain how you prioritize tasks and manage your time effectively in both settings.
