At a Glance
- Tasks: Assist with student inductions, registrations, and basic admin duties.
- Company: Dynamic college environment with a focus on student support.
- Benefits: Earn £14.31 per hour with flexible hours and full training provided.
- Other info: Opportunity for 6-10 weeks with potential for more hours.
- Why this job: Join a frontline team and make a difference in students' lives.
- Qualifications: Customer-focused, organised, and good ICT skills required.
The predicted salary is between 14.31 - 14.31 £ per hour.
Hours: Variable, hours can be discussed at interview stage, availability up to 35 hours.
Post is for approximately 6-10 weeks (reviewed on a weekly basis).
Salary: DA3-SCP8, £14.31 per hour.
Campus: Kingsway Campus, Old Glamis Road, Dundee, DD3 8LE; Gardyne Campus, Gardyne Road, Dundee, DD5 1NY; Arbroath Campus, Keptie Road, Arbroath, DD11 3EA.
We are currently seeking supply Help Point Assistants to support our Help Point Administrators during our peak processing period. This role will involve:
- Assisting with student inductions
- Student registrations
- Taking student photographs
- Taking payments of student fees
- Other basic administration duties
The successful candidates will be flexible across campuses and customer focused with a passion for delivering excellent customer services. This is a key frontline role in a busy College environment which requires excellent organisation and people skills. You will have good ICT skills, be adept at working to your own initiative and solution-focused.
Working hours will be on a weekly rota basis between the hours of 8:00am-8:00pm. Full training will be given to successful candidates.
Closing date for completed application forms: 6 July 2026. Location and date of interviews to be confirmed.
Supply Help Point Assistant x 5 - DAC01290 in Dundee employer: Dundee and Angus College
Join our dynamic team at the Kingsway, Gardyne, and Arbroath Campuses, where we prioritise a supportive work culture that values flexibility and collaboration. As a Supply Help Point Assistant, you'll benefit from comprehensive training and the opportunity to enhance your customer service skills in a vibrant college environment, all while contributing to the success of our students during peak periods. We are committed to fostering employee growth and providing a rewarding experience for those passionate about education and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Help Point Assistant x 5 - DAC01290 in Dundee
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dundee and Angus College.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dundee and Angus College. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Supply Help Point Assistant x 5 - DAC01290 in Dundee
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dundee and Angus College.
How to prepare for a job interview at Dundee and Angus College
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dundee and Angus College's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dundee and Angus College offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
