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- Tasks: Join our Operations Team to create unforgettable experiences at weddings and events.
- Company: Family-run business located in a stunning venue near Edinburgh.
- Benefits: Flexible zero hours contract with enhanced night shift pay and training provided.
- Why this job: Be part of a friendly team making happy memories for clients.
- Qualifications: Customer service skills and a full UK driver’s license required.
- Other info: Must be comfortable around dogs and adaptable in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
We are looking for client friendly, conscientious people to join a small and busy Operations Team within a thriving family-run business, with the main focus being weddings and events. The role requires excellent customer service and communication skills; as everything we do goes towards making happy memories to last a lifetime.
Dundas Castle is an exclusive use venue, situated in a private estate, close to Edinburgh. Working during events, to make the client experience happy, comfortable and positive, you will be confident, self-assured, a good degree of common sense with the ability to work well in a team and alone.
This is a zero hours contract, with shifts predominantly weekends, however during peak season shifts are available throughout the week. Shifts will be available during the day, and also overnight. Night shift is paid at an enhanced rate. The duties include preparing areas used for events, welcoming and assisting guests, ensuring all areas are clear and tidy and always providing exceptional customer service. Excellent personal presentation and grooming are essential.
You will be joining a small, friendly, professional team who provide a consistent, high quality of service within the hospitality industry. Training will be given. Own transport and full UK driver’s license is essential. Must be comfortable around dogs. Full job description is available upon request.
Responsibilities- Attend event briefings so that the nature of the event is understood and tasks allocated
- Working with the Operations Team to ensure that every event runs according to the itinerary, guided by the Duty Manager
- Assist with setting up prior to and during events
- Welcoming guests and making sure they have a wonderful experience throughout their time at Dundas Castle
- Coordinate with team members to ensure the timely completion of tasks
- Support the onboarding and training of new team members when needed
- Proven experience in hospitality, restaurant, or hotel environments is desirable
- Demonstrated ability to work well within a team and independently when necessary
- Adaptability and a proactive approach to problem-solving
- Well presented and confident with customer service
Operations Team Member Events in Queensferry employer: Dundas Castle
Contact Detail:
Dundas Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Member Events in Queensferry
✨Tip Number 1
Get to know the venue! Familiarise yourself with Dundas Castle and its unique offerings. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Network like a pro! Attend local events or hospitality meet-ups to connect with people in the industry. You never know who might have a lead on a job or be looking for someone just like you!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios with friends or family to get comfortable with welcoming guests and handling tricky situations. Confidence is key when making those happy memories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at Dundas Castle!
We think you need these skills to ace Operations Team Member Events in Queensferry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for events and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or events. We’re looking for client-friendly folks, so mention specific examples where you’ve gone above and beyond to create memorable experiences for guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Dundas Castle!
How to prepare for a job interview at Dundas Castle
✨Know the Venue Inside Out
Before your interview, take some time to research Dundas Castle. Familiarise yourself with its history, the types of events they host, and their customer service ethos. This will not only impress the interviewers but also help you understand how you can contribute to creating those happy memories.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Be ready to discuss how you can ensure guests have a wonderful experience at events.
✨Demonstrate Team Spirit
This position requires working closely with a small team, so be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others, highlighting your adaptability and proactive problem-solving skills.
✨Dress to Impress
Given the emphasis on personal presentation, make sure you dress smartly for the interview. A polished appearance shows that you understand the importance of grooming in the hospitality industry and are serious about the role.
