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- Tasks: Join our Operations Team to create unforgettable experiences at weddings and events.
- Company: A thriving family-run business located in a stunning private estate near Edinburgh.
- Benefits: Flexible zero hours contract with enhanced pay for night shifts and training provided.
- Why this job: Be part of a friendly team making happy memories for clients in a beautiful setting.
- Qualifications: Experience in hospitality is a plus; must be confident and well-presented.
- Other info: Must have own transport, a full UK driver’s license, and be comfortable around dogs.
The predicted salary is between 11 - 16 £ per hour.
We are looking for client friendly, conscientious people to join a small and busy Operations Team within a thriving family-run business, with the main focus being weddings and events. The role requires excellent customer service and communication skills; as everything we do goes towards making happy memories to last a lifetime. Dundas Castle is an exclusive use venue, situated in a private estate, close to Edinburgh.
Working during events, to make the client experience happy, comfortable and positive, you will be confident, self-assured, a good degree of common sense with the ability to work well in a team and alone. This is a zero hours contract, with shifts predominantly weekends, however during peak season shifts are available throughout the week. Shifts will be available during the day, and also overnight. Night shift is paid at an enhanced rate.
The duties include:
- Preparing areas used for events
- Welcoming and assisting guests
- Ensuring all areas are clear and tidy
- Always providing exceptional customer service
Excellent personal presentation and grooming are essential. You will be joining a small, friendly, professional team who provide a consistent, high quality of service within the hospitality industry. Training will be given. Own transport and full UK driver’s license is essential. Must be comfortable around dogs.
Responsibilities:
- Attend event briefings so that the nature of the event is understood and tasks allocated
- Working with the Operations Team to ensure that every event runs according to the itinerary, guided by the Duty Manager
- Assist with setting up prior to and during events
- Welcoming guests and making sure they have a wonderful experience throughout their time at Dundas Castle
- Coordinate with team members to ensure the timely completion of tasks
- Support the onboarding and training of new team members when needed
Skills:
- Proven experience in hospitality, restaurant, or hotel environments is desirable
- Demonstrated ability to work well within a team and independently when necessary
- Adaptability and a proactive approach to problem-solving
- Well presented and confident with customer service
Operations Team Member Events employer: Dundas Castle
Contact Detail:
Dundas Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Member Events
✨Tip Number 1
Get to know the venue! Familiarise yourself with Dundas Castle and its unique offerings. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face during events and how you'd handle them. Being able to demonstrate your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 3
Network with current employees! If you know anyone working at Dundas Castle, reach out for insights about the team and the work culture. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our awesome team!
We think you need these skills to ace Operations Team Member Events
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for events and customer service – it’ll help us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Operations Team Member role. Highlight any relevant experience in hospitality or events, and don’t forget to mention your ability to work both in a team and independently. We love seeing how you fit into our family!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dundas Castle!
How to prepare for a job interview at Dundas Castle
✨Know the Venue Inside Out
Before your interview, take some time to research Dundas Castle. Familiarise yourself with its history, the types of events they host, and their customer service ethos. This will not only impress the interviewers but also help you understand how you can contribute to creating those happy memories.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer interaction, prepare examples from your past experiences where you provided exceptional service. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create a positive experience for clients.
✨Dress to Impress
Personal presentation is key in this role, so make sure you dress smartly for the interview. Choose an outfit that reflects the professional yet friendly atmosphere of the venue. This shows that you understand the importance of grooming and presentation in the hospitality industry.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and how you handle working both independently and as part of a group. Prepare to discuss specific instances where you collaborated effectively with others, especially in high-pressure situations like events. This will highlight your adaptability and proactive problem-solving skills.
