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For Companies At a Glance
- Tasks: Lead a vibrant café, shop, and events business while ensuring exceptional customer experiences.
- Company: Dunchurch Pools, a unique canal-side leisure destination in Warwickshire.
- Benefits: Competitive salary, work-life balance, and autonomy in managing your business.
- Other info: Opportunity for career growth in a dynamic and supportive family business.
- Why this job: Join a passionate team and make customers smile every day in a beautiful setting.
- Qualifications: Experience in restaurant, retail, or events management with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to run a vibrant and growing leisure business? Do you have experience in restaurant or retail management? Does a happy customer make you go home with a smile? Are you highly skilled but want to reduce your hours? Dunchurch Pools is a canal side leisure destination, designed by the architects responsible for the Eden Project and set in the Warwickshire countryside near Rugby. A unique and exciting opportunity has arisen for a senior manager to join our team, leading our growing Café, Shop & Events businesses, whilst also supporting wider marina activities. The successful candidate will work alongside our existing senior team who lead the sites Moorings, Brokerage, Boatyard and Camping businesses.
Objectives
- Deliver an exceptional customer experience.
- Maintain high standards of food, product, service and presentation.
- Successfully deliver events across the venue.
- Market and develop the customer offering.
- Lead, develop and motivate the team.
- Lead annual business planning activity, drive revenue and maximise profitability.
- Support the wider management team.
Café & Events
Food & Entertainment at Dunchurch Pools is growing and expanding with our Café, Shop and Events. The successful candidate would manage and develop these businesses:
- Manage the operations of the Quayside Café.
- Organise, set up and manage five street food events annually with food vendors, bar and music.
- Organise, set up and manage two moorer functions (Annual BBQ and the Christmas Gathering).
- Develop menus, entertainment bookings and activities.
- Develop suppliers and partners.
- Ordering, stock control and wastage control.
- Compliance and excellence with food hygiene, health & safety and licensing regulations.
- Financial receipts, payments, budgeting and monitoring.
- Manage the team, rotas, cover, training and recruitment.
- Work collaboratively and co-ordinate with the grounds & maintenance team.
- Business planning and development.
Supplies & Shop
The Supplies and Shop business combines boat supplies (diesel, gas, coal etc.), chandlery, provisions and farm produce. The successful candidate would manage and develop these businesses:
- Manage the operations of the Supply Dock, where canal boats moor up to purchase goods and services.
- Manage the operations of the Shop, serving boat owners and the general public.
- Ensure product displays are optimised, attractive, fully stocked and priced.
- Develop product lines, suppliers and services.
- Ordering and stock control.
- Financial receipts, invoicing, payments, budgeting and monitoring.
- Manage the team, rotas, cover, training and recruitment.
- Business planning and development.
Marina Activities
The venues Moorings and Brokerage businesses are managed by another member of the senior management team, also working three days each week (1 day crossover). The successful candidate would support these businesses on the days when the manager is not in attendance. No previous experience of marinas is required as full training will be provided.
- Coordinating arrivals and departures of boats.
- Undertaking boat viewings.
- Supporting the marina reception.
- Addressing customer enquiries and coordinating responses.
The Successful Candidate
- Proven experience as a restaurant, retail or events manager.
- Track record of success in developing businesses, perhaps previous business owner.
- Passion for hospitality and delivering exceptional customer experiences.
- Excellent organisational and communication skills.
- Ability to multi-task in a fast paced, dynamic environment.
- Happy to roll sleeves up and muck in.
- Comfortable with responsibility, accountability and delivering.
- Commercially aware.
- Highly literate and numerate.
- Full driving licence and access to own transport.
Why Join Dunchurch Pools
- Opportunity to run a vibrant and growing leisure business.
- Considerable autonomy to plan, develop and run your business.
- Great daily variety to your activities.
- Beautiful location in the Warwickshire countryside.
- Join a family business and great team of people.
- Competitive salary and benefits.
- Work, family, life balance.
- Happy customers put a smile on your face.
Interested parties should forward their CV with a covering letter highlighting their suitability for the role.
Cafe, Shop & Events Manager (Canalside Venue) employer: Dunchurch Pools
Contact Detail:
Dunchurch Pools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe, Shop & Events Manager (Canalside Venue)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local events or join online groups where you can meet people who might know about job openings at places like Dunchurch Pools.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've made customers happy in the past – it’s all about that vibe!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application window. Reach out directly to the hiring manager or team at Dunchurch Pools to express your interest and ask questions.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cafe, Shop & Events Manager (Canalside Venue)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional customer experiences. Share a story or two that highlights your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the role of Cafe, Shop & Events Manager. Highlight your relevant experience in restaurant or retail management and any events you've successfully organised. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to make a great first impression. Use it to explain why you're the perfect fit for our vibrant leisure business. Be sure to mention specific aspects of the job description that excite you and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the info you need about the role. Plus, it shows you're keen to join our team at Dunchurch Pools!
How to prepare for a job interview at Dunchurch Pools
✨Know Your Venue
Before the interview, take some time to research Dunchurch Pools and its offerings. Familiarise yourself with their café, shop, and events. This will not only show your genuine interest but also help you discuss how you can enhance their customer experience.
✨Showcase Your Experience
Be ready to share specific examples from your past roles in restaurant or retail management. Highlight any successful events you've organised or how you've improved customer satisfaction. This will demonstrate your capability to lead and develop the businesses at Dunchurch Pools.
✨Emphasise Team Leadership
Since the role involves managing a team, prepare to discuss your leadership style. Share how you've motivated teams in the past and how you plan to foster a positive work environment. This is key to ensuring high standards of service and presentation.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about their future plans for the café and events, or how they measure customer satisfaction. This shows that you're not just interested in the role, but also in contributing to the business's growth.