At a Glance
- Tasks: Provide top-notch client support and manage communications for our Business Services team.
- Company: Join Duncan and Toplis, a supportive company focused on your growth.
- Benefits: Flexible working, volunteer hours, fitness classes, and mental health support.
- Other info: Dynamic role with opportunities for career progression and teamwork.
- Why this job: Make a real difference in client experiences while developing your skills.
- Qualifications: Strong IT skills and a passion for client service.
The predicted salary is between 30000 - 32833 £ per year.
We are looking for a Client Support Administrator to provide administrative and client support to our Business Services team. The role involves managing client communications, maintaining accurate records, coordinating documentation, and assisting the team to ensure a high standard of client service.
Working as part of the client support administration team, you will provide a quality administration service to support our client delivery teams and to achieve service line targets, ensuring operational objectives are met. You will collaborate with colleagues, share knowledge and support your team and hub to achieve shared objectives and deliver positive outcomes for clients and the organisation.
You will provide clear, timely support, responding to queries promptly, and ensuring accurate communication. A strong focus on service and attention to detail helps build trust and a positive client experience.
- Support the client delivery teams and all offices in all administrative and day-to-day operational matters, working collaboratively with colleagues across the whole team.
- Manage meeting rooms, look after facilities, coordinate team meetings, and manage diaries for Managers, Associates, and Directors for client meetings.
- Support events, filing, and other tasks as required.
- Manage the reception area, which will include greeting clients.
- Ensure all work within the typing pool is properly scheduled and delivered on time.
- Arrange timely submission of financial statements and other documents with relevant regulatory bodies, including assisting with management of job stages on practice management for filing deadlines and submissions.
- Act as a designated Fire Warden and First Aider as part of day-to-day duties, conducting basic safety checks of fire equipment, escape routes, and first aid supplies.
- Support emergency procedures including evacuations and first aid response.
- Maintain flexibility in working location, with a willingness to travel to other sites within a reasonable distance as required.
- Strong IT skills with a working knowledge of Microsoft Office.
- Production of accurate and timely work within your service line.
- Developing understanding of data protection requirements.
From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan and Toplis, we're committed to helping our people maintain a healthy and balanced lifestyle. We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Service Admin in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Duncan & Toplis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Duncan & Toplis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor / Service Admin in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Duncan & Toplis:Your cover letter is your chance to shine! Tell us why you want to work at Duncan & Toplis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Duncan & Toplis!
How to prepare for a job interview at Duncan & Toplis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
