We are currently recruiting for an IT Service Desk Analyst to provide high-quality desktop, server and networking support, along with exceptional customer service to a small selection of clients within the designated support pod. What does this role involve? This role is primarily office-based, working from our Grantham location, with the potential for hybrid working arrangements after the probation period. Travel to customer sites will be required, so applicants must hold a full UK driving licence. A fleet of vehicles is available for client visits as and when needed. Teamwork You’ll be a strong team player who enjoys working collaboratively with colleagues across IT and the wider organisation. You’ll share knowledge, support other team members, communicate effectively and work together to resolve issues quickly, while maintaining a friendly, professional and customer-focused approach. Provide a friendly, responsive and professional service, ensuring clients feel supported, valued and kept informed throughout. Skills and experience We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful, you will: Provide remote and onsite support, with exceptional customer service to clients. Manage incidents, service requests and problems effectively. Identify documentation requirements, aim for continual improvement to make the client experience the best and suggest internal improvements to make service desk processes as efficient as possible. Ensure the service desk database is kept up to date. Understand and follow all policies and procedures. Skills and experience IT experience on an MSP service desk would be beneficial Previous experience in an IT support role Full Right to Work in the UK Full UK driving licence Join Duncan
IT Service Desk Analyst in Lincolnshire employer: Duncan & Toplis Group
Duncan & Toplis is an exceptional employer that prioritises employee growth and well-being, offering a supportive work environment where talents can flourish. As a Corporate Tax Assistant Manager, you will benefit from flexible working arrangements, mental health support, and opportunities for professional development, including full support for pursuing the CTA qualification. Our inclusive culture fosters collaboration and ensures that every team member is equipped to deliver outstanding client experiences while advancing their careers.
