Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our practice, assisting patients with queries and appointments.
- Company: Join Duncan & Todd Group, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy competitive pay, 29 days leave, staff discounts, and career progression.
- Why this job: Make a difference in people's lives while gaining valuable experience in a dynamic environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and great interpersonal skills.
- Other info: Full training provided, with opportunities for further development and support.
The predicted salary is between 25000 - 35000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Elgin on a full time basis working 40 hours over 5 days between Monday to Saturday.
Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing invoices.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- Competitive salary
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Employee discount
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
Optical Assistant employer: Duncan & Todd Opticians
Contact Detail:
Duncan & Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Understand their values, services, and what makes them stand out in the optical and hearing care industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences where you've demonstrated these skills. We want to see how you handle real-life situations!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. A smart appearance shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Optical Assistant role. Highlight any customer service experience or relevant skills that show you can handle patient queries and manage appointments effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to work with Duncan & Todd and how you can contribute to the team.
Show Off Your Interpersonal Skills: Since this role involves a lot of interaction with patients, make sure to showcase your exceptional interpersonal skills in your application. Share examples of how you've successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Duncan & Todd Opticians
✨Know the Company Inside Out
Before your interview, take some time to research Duncan & Todd Group. Familiarise yourself with their brands and values. This will not only help you answer questions more confidently but also show your genuine interest in the company.
✨Practice Common Interview Questions
Think about the typical questions you might be asked for a Customer Care Assistant role. Prepare answers that highlight your interpersonal skills and ability to handle customer queries. Practising with a friend can help you feel more at ease during the actual interview.
✨Showcase Your People Skills
As the first point of contact for patients, your ability to communicate effectively is crucial. Be ready to share examples of how you've successfully interacted with customers in the past, even if it’s from a different job. This will demonstrate your capability to thrive in a busy practice.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or what a typical day looks like for a Customer Care Assistant. This shows that you’re engaged and eager to learn more about the role and the company.