Dundee
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for a Customer Assistant to join our Duncan & Todd Opticians & Hearing Care Pod in the Overgate in Dundee. This role is a Fixed Term contract until end of December initially - there may be the opportunity for this to be extended further. Hours would be 4 days per week on a rota basis and would include Saturday working.
Our Customer Assistant would be the first point of contact for the patients and customers visiting the pod.
Key Responsibilities:
- Simple adjustments and repairs
- Providing information on Duncan & Todd Services
- Assistance with booking appointments
- Sales of Duncan & Todd products
- Attracting new customers and signposting them to Duncan & Todd Branches and services
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile:
Required Skills and Knowledge
- Experience within an optical environment would be advantage but full training would be provided.
- Exceptional interpersonal and customer service skills.
- Excellent verbal and written communication.
- Customer Service.
- Written and Verbal Communication.
- Problem Solving.
Required Work Experience
- Experience within a customer facing role – ideally in an optical environment.
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Customer Assistant - Overgate Pod, Dundee employer: Duncan & Todd Group
Duncan & Todd Group is an excellent employer, offering a supportive work culture that prioritises employee development and exceptional patient care. With 34 days of leave and generous staff discounts, our Mannofield branch in Aberdeen provides a rewarding environment for those looking to make a meaningful impact in the optical field while enjoying a healthy work-life balance.
