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- Tasks: Support customers with queries and manage orders in a dynamic e-commerce environment.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 34 days annual leave, staff discounts, and access to exclusive employee benefits.
- Why this job: Be part of an innovative team launching a new e-commerce channel and make a real impact.
- Qualifications: Strong interpersonal skills and a passion for customer experience are essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We have an exciting opportunity for a E-Commerce Coordinator to join our E-Commerce Team as we launch our E-Commerce channel. In preparation for launch, we are building a dedicated customer service team to deliver exceptional support and ensure a seamless experience for our online customers. If you are passionate about customer experience and excited about being part of something new then this role may be of interest to you.
The job holder will be based in our Head Office (Dyce, Aberdeen) and will preferably work on a full time basis over 5 days between Monday to Friday. Our Coordinators will be the first point of contact for our customers and this varied role comes with a wide range of responsibilities including the following:
- Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member.
- Assisting patients with queries relating to spectacles, lenses and contact lenses.
- Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
- Being a point of contact for customers, leading by example at all times.
- Administration and maintenance of patient records and databases.
- Processing deliveries and collections of stock.
- Preparing and packaging customer orders with care and attention, ensuring they are dispatched to the highest standard.
- Other ad hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
Be part of a fast-paced and innovative team. Work on exciting projects and contribute to our growth. Enjoy a competitive salary and benefits package including:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
Systems Analyst employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Duncan & Todd Group and their values. Show us that you’re not just another candidate; demonstrate your passion for customer experience and how you can contribute to our exciting E-Commerce launch.
✨Tip Number 3
Practice common interview questions and role-play with a friend. This will help you feel more confident and articulate when discussing your skills and experiences related to the Systems Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our dynamic team.
We think you need these skills to ace Systems Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Analyst role. Highlight relevant experience and skills that match what we're looking for, like customer service and order management. We want to see how you can contribute to our exciting new E-Commerce channel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer experience and why you're excited about joining our team. Let us know how your background makes you a great fit for this dynamic role.
Showcase Your Interpersonal Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your exceptional interpersonal skills. Use examples from your past experiences to show how you've successfully handled customer queries or challenges.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you in the running for this fantastic opportunity with Duncan & Todd!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company Inside Out
Before your interview, take some time to research Duncan & Todd Group. Understand their brands, values, and what sets them apart in the optical and hearing care industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an E-Commerce Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your interpersonal skills and how you can contribute to delivering exceptional support.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key, especially when verifying orders and maintaining patient records. Be ready to discuss how you ensure quality in your work. You might even want to bring up specific tools or methods you use to stay organised and detail-oriented.
✨Be Ready for a Fast-Paced Environment
Duncan & Todd Group thrives in a dynamic setting, so it's important to convey your adaptability. Share instances where you've thrived under pressure or managed multiple tasks simultaneously. This will show that you're not just a self-starter, but also someone who can hit the ground running.