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- Tasks: Lead the practice, manage staff, and ensure excellent patient care.
- Company: Join Duncan & Todd, a top optical and hearing care provider in Scotland with over 40 years of experience.
- Benefits: Enjoy 34 days annual leave, staff discounts, and access to high street perks.
- Why this job: Be part of a dynamic team that values personal growth and exceptional customer relationships.
- Qualifications: Previous dispensing experience is essential; FBDO qualification is a plus.
- Other info: Full-time role with a supportive environment for developing management skills.
The predicted salary is between 36000 - 60000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical. We are currently recruiting for a Practice Manager to join our practice in Banchory. The role on offer focuses on providing excellent patient care and previous dispensing experience is essential. Qualification to FBDO level would be advantageous but not essential. The role is full time working 37.5 hours over 5 days from Monday - Saturday.
Typical Practice Manager Duties:
- Taking full responsibility for the success and day to day running of the practice including management of staff, stock and the premises.
- Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses.
- Resolving queries with a desire to build and maintain good customer relationships.
- Motivating, driving and leading the team to deliver excellent patient care.
- Training, coaching and appraising the Practice Team, disseminating knowledge and ensuring a solid succession plan is in place and that internal promotion is actively encouraged.
- Making recommendations to and advising patients on spectacle lens and spectacle frame options following their eye test with the resident Optometrist.
- Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.
- Being a point of contact for patients in the practice, leading by example at all times.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Administration and maintenance of patient records, databases and NHS paperwork.
- Other ad-hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
As a company, the D&T Group offers:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares.
Practice Manager - Banchory employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager - Banchory
✨Tip Number 1
Familiarise yourself with the Duncan & Todd Group's values and mission. Understanding their commitment to patient care and staff development will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous experience in managing teams and delivering excellent customer service. Be ready to share specific examples of how you've motivated staff and resolved patient queries effectively.
✨Tip Number 3
Prepare to discuss your knowledge of optical products, especially spectacles and contact lenses. Being able to advise on these topics will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment. Share experiences where you've successfully managed multiple tasks or adapted quickly to changes, as this is crucial for the Practice Manager role.
We think you need these skills to ace Practice Manager - Banchory
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Practice Manager position. Tailor your application to highlight relevant experience in patient care and team management.
Highlight Relevant Experience: Emphasise any previous dispensing experience and management roles you have held. Use specific examples to demonstrate how you have successfully managed a team or improved patient care in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for optical and hearing care. Mention why you want to work for Duncan & Todd Group specifically and how your skills align with their values and mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Duncan and Todd Opticians
✨Showcase Your Patient Care Skills
As a Practice Manager, your ability to provide excellent patient care is crucial. Be prepared to discuss specific examples of how you've successfully assisted patients in the past, particularly with queries about spectacles and contact lenses.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and motivating staff. Share instances where you've trained or coached team members, as this will show your capability to lead and develop a successful practice.
✨Familiarise Yourself with the Company
Research Duncan & Todd Group and its various brands. Understanding their values and services will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've resolved patient issues or improved practice operations, and be ready to discuss these in detail.
