At a Glance
- Tasks: Assist customers with optical needs and perform clinical screening tests.
- Company: Join Duncan & Todd Group, a leading optical provider in Scotland.
- Benefits: Enjoy generous discounts on eyewear, annual leave, and a company pension.
- Other info: Flexible part-time hours with opportunities for growth.
- Why this job: Be part of a supportive team while helping others see better.
- Qualifications: Good optical knowledge and customer service skills required.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
About the Role:
We are currently recruiting for an Optical Assistant to join our Duncan & Todd Opticians branch in Thurso on a full time basis working 5 days between Monday to Saturday.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant - Thurso employer: Duncan and Todd Opticians
Duncan & Todd Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. As an Optical Assistant in Thurso, you will benefit from generous discounts on eyewear and hearing aids, alongside 29 days of annual leave and access to exclusive employee rewards. Join a team with over 50 years of experience in the optical and hearing care industry, where your contributions are valued and opportunities for professional development abound.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Thurso
✨Tip Number 1
Get to know the company! Research Duncan & Todd Group and their brands. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to optical knowledge and customer service. Role-playing with a friend can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Duncan & Todd family right from the start!
We think you need these skills to ace Optical Assistant - Thurso
Some tips for your application 🫡
Show Your Passion for Optics:When writing your application, let us see your enthusiasm for the optical field. Share any relevant experience or knowledge you have about eyewear and hearing care – it’ll make you stand out!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Optical Assistant role. Highlight your skills in dispensing, stock control, and any clinical experience you have. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read – it shows you can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Optical Stuff
Brush up on your optical knowledge before the interview. Familiarise yourself with common terms and practices related to dispensing, contact lenses, and clinical screening tests. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Showcase Your Customer Service Skills
As an Optical Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer – this will highlight your suitability for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Opt for attire that reflects the company's image while ensuring you feel comfortable and confident. A polished appearance can set a positive tone for the rest of the interview.
