At a Glance
- Tasks: Assist customers with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd Opticians & Hearing Care in beautiful Skye.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a difference in customer care.
- Qualifications: Customer service experience preferred; training provided for optical skills.
The predicted salary is between 10 - 12 € per hour.
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Skye on a part time basis working 3 days between Monday to Friday. Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.
Key Responsibilities
- Handling all patient queries coming into the practice via telephone, email or in person.
- Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile
- Experience within an optical environment would be an advantage but full training would be provided.
- Experience within a fast-paced and dynamic working environment.
- Exceptional interpersonal and customer service skills.
- Excellent verbal and written communication.
- Problem Solving.
- Prioritisation and Deadline Management.
Required Work Experience
- Experience within a customer facing role – ideally in an optical environment.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays.
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends.
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First.
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant - Skye employer: Duncan and Todd Opticians
Duncan & Todd Opticians & Hearing Care is an exceptional employer located in the beautiful Skye, offering a supportive work environment where employees are valued and encouraged to grow. With comprehensive training, generous staff discounts, and a commitment to employee well-being through our Employee Assistance Programme, we ensure that our team members thrive both personally and professionally. Join us to be part of a caring company that prioritises customer service and offers meaningful career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Skye
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Opticians & Hearing Care. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your customer service skills effectively.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being personable is key in a customer-facing role, so don’t be afraid to show your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant - Skye
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled queries and provided support in the past, especially in a fast-paced environment like ours.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Optical Assistant role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences stand out. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Role
Make sure you understand the key responsibilities of an Optical Assistant. Familiarise yourself with handling patient queries, managing appointment diaries, and assisting with frame selection. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided exceptional service in previous roles. Think of specific situations where you solved problems or went above and beyond for a customer.
✨Practice Common Interview Questions
Prepare for questions related to prioritisation and deadline management, as well as your experience in fast-paced environments. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
