At a Glance
- Tasks: Assist customers with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd Opticians & Hearing Care, a caring and dynamic workplace.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Other info: Fast-paced environment with excellent support and development opportunities.
- Why this job: Be the first point of contact and make a difference in customers' lives.
- Qualifications: Customer service experience preferred; training provided for optical skills.
The predicted salary is between 31500 - 38500 £ per year.
- Optical Assistant - Portobello Road/ Clerk Street
- Edinburgh
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branches in Portobello Road and Clerk Street, Edinburgh on a full time basis working 5 days between Monday to Saturday.
Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.
Key Responsibilities
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
- Candidate Profile
- Experience within an optical environment would be advantage but full training would be provided
- Experience within a fast-paced and dynamic working environment
- Exceptional interpersonal and customer service skills
- Excellent verbal and written communication
- Customer Service
- Written and Verbal Communication
- Problem Solving
- Prioritisation and Deadline Management
- Required Work Experience
- Experience within a customer facing role – ideally in an optical environment
As a company, the D&T Group offer
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
- #J-18808-Ljbffr
Optical Assistant - Portobello Road/ Clerk Street employer: Duncan and Todd Opticians
Duncan & Todd Group is an excellent employer, offering a vibrant and supportive work culture that prioritises patient care and employee development. With competitive pay and benefits, as well as opportunities to enhance your management skills, working at our Elgin branch means being part of a dedicated team in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Portobello Road/ Clerk Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Duncan and Todd Opticians. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Duncan and Todd Opticians before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant - Portobello Road/ Clerk Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Duncan and Todd Opticians:Your cover letter is your chance to shine! Tell us why you want to work at Duncan and Todd Opticians specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Duncan and Todd Opticians!
How to prepare for a job interview at Duncan and Todd Opticians
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
