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- Tasks: Be the friendly face of our practice, assisting patients with queries and appointments.
- Company: Join Duncan & Todd Group, a top optical and hearing care provider in Scotland for over 40 years.
- Benefits: Enjoy 29 days annual leave, staff discounts, and high street vouchers.
- Why this job: Work in a dynamic environment where you can grow and make a difference in people's lives.
- Qualifications: No prior experience needed; just bring your enthusiasm and great interpersonal skills!
- Other info: Full training provided, with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for an Optical Assistant to join our Duncan & Todd Opticians & Hearing Care practice in Peterhead working 40 hours over 5 days. Our Optical Assistants are the first point of contact for the patients and customers in our busy practices. This varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person.
- Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self-starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant- Peterhead employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant- Peterhead
✨Tip Number 1
Familiarise yourself with the services offered by Duncan & Todd Group. Understanding their various brands and what they specialise in will help you engage more effectively during any conversations or interviews.
✨Tip Number 2
Brush up on your customer service skills. As an Optical Assistant, you'll be the first point of contact for patients, so demonstrating strong interpersonal skills and a friendly attitude is crucial.
✨Tip Number 3
Prepare to discuss how you would handle common patient queries. Think about scenarios you might encounter and how you would respond, as this will show your problem-solving abilities.
✨Tip Number 4
Show enthusiasm for learning. Since full training is provided, expressing your eagerness to learn and adapt to new challenges will make you a more attractive candidate.
We think you need these skills to ace Optical Assistant- Peterhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Optical Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Duncan & Todd Group that appeal to you, and explain why you would be a great fit for their team.
Highlight Relevant Skills: In your CV, emphasise any customer service experience or interpersonal skills you possess, as these are crucial for handling patient queries and assisting in the practice. Even if you lack direct optical experience, showcase transferable skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company
Before your interview, take some time to research Duncan & Todd Group. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Interpersonal Skills
As an Optical Assistant, you'll be the first point of contact for patients. During the interview, highlight your communication skills and ability to handle queries. Share examples of how you've successfully interacted with customers or clients in the past.
✨Prepare for Role-Specific Questions
Expect questions related to the responsibilities of the Optical Assistant role. Think about how you would manage patient queries, assist with frame selection, and maintain records. Be ready to discuss how you would handle various scenarios that may arise in a busy practice.
✨Show Enthusiasm for Learning
Since previous experience isn't essential, express your eagerness to learn and adapt. Discuss any relevant skills or experiences that demonstrate your ability to pick up new tasks quickly, and convey your excitement about the training opportunities available.
