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For Companies At a Glance
- Tasks: Assist patients with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Why this job: Be part of a dynamic team and make a difference in patient care.
- Qualifications: No prior experience needed; just bring your enthusiasm and great people skills.
- Other info: Fast-paced environment with full training provided.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
Role
About the Role:
We are currently recruiting for an Optical Assistant to join our Duncan & Todd Opticians branch in Forfar on a full time basis working 5 days between Monday to Saturday.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
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Optical Assistant - Peterhead employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Peterhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for an Optical Assistant role and rehearse your responses. Focus on how your skills can help with patient queries and managing appointments. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your people skills! Since this role involves a lot of interaction with patients, be ready to demonstrate your exceptional interpersonal skills. Share examples from past experiences where you've helped customers or resolved issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Duncan & Todd family. Don’t miss out on the chance to land this exciting role!
We think you need these skills to ace Optical Assistant - Peterhead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Optical Assistant role. Highlight any relevant experience or skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great candidate for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company
Before your interview, take some time to research Duncan & Todd Group. Familiarise yourself with their brands and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As an Optical Assistant, you'll be handling patient queries and assisting with frame selection. Think about common scenarios you might face and how you would handle them. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Interpersonal Skills
Exceptional interpersonal skills are key for this role. Be prepared to share examples of how you've successfully interacted with customers or colleagues in the past. This will demonstrate that you can hit the ground running and contribute positively to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
