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- Tasks: Assist patients with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd, a leading optical provider in Scotland.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression.
- Why this job: Be the first point of contact and make a difference in patient care.
- Qualifications: No prior experience needed; just bring your enthusiasm and great people skills.
- Other info: Fast-paced environment with full training provided and growth opportunities.
Branch Manager – Mannofield, Aberdeen (Maternity Cover)
About the Company:
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for a Branch Manager to join our Mannofield, Aberdeen branch. The role on offer focuses on providing excellent patient care and Qualification to FBDO level is preferred but not essential. Previous experience working in an optical environment is essential.
The role is part time working 22.5 hours a week over 3 days from Monday to Saturday.
The typical Branch Manager duties are:
- Taking full responsibility for the success and day to day running of the practice including management of staff, stock and the premises.
- Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses. Resolving queries with a desire to build and maintain good customer relationships.
- Motivating, driving and leading the team to deliver excellent patient care.
- Training, coaching and appraising the Practice Team, disseminating knowledge and ensuring a solid succession plan is in place and that internal promotion is actively encouraged.
- Making recommendations to and advising patients on spectacle lens and spectacle frame options following their eye test with the resident Optometrist.
- Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.
- Being a point of contact for patients in the practice, leading by example at all times.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Administration and maintenance of patient records, databases and NHS paperwork.
- Other ad-hoc duties as and when required
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
As a company, the D&T Group offer:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
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Optical Assistant - Belmont Street, Aberdeen employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Belmont Street, Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and how they fit the Optical Assistant role.
✨Tip Number 3
Show off your people skills! As an Optical Assistant, you'll be interacting with patients all day. Be ready to share examples of how you've handled customer queries or provided excellent service in the past. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant - Belmont Street, Aberdeen
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression.
Tailor Your Application: Make sure to customise your application for the Optical Assistant role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company
Before your interview, take some time to research Duncan & Todd Group. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Questions
Prepare for typical interview questions that might come up for an Optical Assistant position. Think about how you would handle patient queries or manage appointment schedules. Practising your responses can help you feel more confident during the actual interview.
✨Showcase Your Interpersonal Skills
As an Optical Assistant, you'll be interacting with patients regularly. Highlight your communication skills and any previous experience where you've successfully dealt with customers or clients. Share specific examples that demonstrate your ability to connect with people.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and eager to learn more about the role and the company.