At a Glance
- Tasks: Be the friendly face of our practice, assisting patients with queries and appointments.
- Company: Join Duncan & Todd Group, a leading optical provider in Scotland with over 50 years of experience.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Other info: Full training provided, perfect for self-starters ready to take on a challenge.
- Why this job: Make a difference in people's lives while working in a dynamic and supportive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and great interpersonal skills.
The predicted salary is between 24000 - 36000 £ per year.
Duncan & Todd Group is one of the leading optical hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for an Optical Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Nairn on a full-time basis working 5 days between Monday to Saturday.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast-paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self-starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offers:
- 29 days annual leave (full-time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant - Nairn employer: Duncan and Todd Opticians
Duncan & Todd Group is an exceptional employer, offering a vibrant and supportive work culture in Nairn, where employees are valued and encouraged to grow. With comprehensive training, generous benefits including staff discounts and an Employee Assistance Programme, and a commitment to career progression, we provide a fulfilling environment for Optical Assistants to thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Nairn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they relate to the Optical Assistant role.
✨Tip Number 3
Show off your people skills! As an Optical Assistant, you'll be interacting with patients all day. Be ready to share examples of how you've successfully handled customer queries or resolved issues in the past. This will highlight your interpersonal skills and make you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of landing that interview. Plus, it’s super easy to do!
We think you need these skills to ace Optical Assistant - Nairn
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Make sure to customise your application to fit the Optical Assistant role. Highlight any relevant skills or experiences that match the job description, especially those related to customer service and teamwork.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team in Nairn.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company
Before your interview, take some time to research Duncan & Todd Group. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Questions
Prepare for typical interview questions that might come up for an Optical Assistant position. Think about how you would handle patient queries or manage appointment schedules. Practising your responses can help you feel more confident during the actual interview.
✨Showcase Your Interpersonal Skills
As an Optical Assistant, you'll be interacting with patients regularly. Be ready to demonstrate your exceptional interpersonal skills during the interview. Share examples of how you've successfully communicated with customers or resolved conflicts in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows that you're engaged and thinking about your future with the company.
