At a Glance
- Tasks: Lead and optimise retail branches, driving performance and ensuring top-notch customer service.
- Company: Join a caring company focused on clinical excellence and employee development.
- Benefits: Enjoy 34 days annual leave, staff discounts, and career progression opportunities.
- Other info: Frequent travel within the area and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
The Hub Manager will oversee a number of retail branches within a designated area (Elgin, Inverness, Nairn, Skye, Thurso and Wick) and will be responsible for driving and managing performance, planning and optimising resources across the area with the Branch Managers. You will have responsibility for maximizing profitability, ensuring the highest standards of customer service and clinical excellence is achieved across all of their branches. You will deliver the strategy, embed the vision, live the company values and execute and operate to the D&T standards/ways of working. You will identify opportunities for continuous improvement, take ownership and make decisions within your area working closely with the Retail Operations Manager for their Hub area. You will manage your own branch but will be expected to be out in the field for approximately 80% of your time supporting the other Branch Managers within your Hub area.
Key Responsibilities
- Develop and implement sales strategies to meet and exceed regional targets
- Monitor branch performance, KPI’s, sales, EBITDA and staff costs. Analyse sales and KPI reports, and implement corrective actions as needed
- Ensure staff within the branches are operating to the standards set
- Lead, coach and motivate branch managers and their teams
- Conduct regular branch visits to primary branch and others within their area
- Manage staff engagement and employee development
- Control budgets, analyse P&L statements, and ensure cost-effectiveness
- Ensure branches reflect clinical excellence to customers and staff
- Ensure H & S requirements and obligations are met
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Job Profile
- Proven experience as an Area Manager or similar role
- Experience in managing multiple retail branches
- Strong leadership, communication, and interpersonal skills
- In-depth knowledge of clinical and retail management best practices
- Ability to analyse data and drive performance improvements
- Willingness to travel frequently within the assigned area
- Clinical awareness
- Excellent communication and listening
- Excellent time management and multitasking skills
- Strong leadership and team management
- Analytical skills
- Problem solving
- Decision maker
- Performance management
Required Work Experience
- Previously held a Branch Managers position overseeing one or more branches (essential)
- Experience in a clinical environment (desirable)
- Experience of managing people/teams (essential)
As a company, the D&T Group offer:
- 34 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares
- Career progression opportunities and further training
Hub Manager (North) in Nairn employer: Duncan and Todd Opticians
The D&T Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 34 days of annual leave, substantial staff discounts, and a comprehensive Employee Assistance Programme, employees are empowered to thrive both personally and professionally. Located in the beautiful North of Scotland, this role provides unique opportunities for career progression while making a meaningful impact on community health through clinical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (North) in Nairn
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and clinical sectors. Attend local events or join online groups related to your field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their goals. Practice common interview questions, but also be ready to share specific examples of how you've driven performance and led teams in the past.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your ability to motivate and develop teams. Share stories about how you've successfully managed multiple branches and improved customer service standards—this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get that application in and let’s make it happen!
We think you need these skills to ace Hub Manager (North) in Nairn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hub Manager role. Highlight your experience in managing multiple retail branches and any relevant clinical experience. We want to see how your skills align with our needs!
Showcase Leadership Skills:In your application, emphasise your leadership and team management abilities. Share examples of how you've motivated teams and driven performance improvements in previous roles. We love seeing strong leaders!
Be Data-Driven:Since the role involves analysing sales and KPI reports, mention any experience you have with data analysis. Show us how you've used data to make decisions and improve branch performance in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on how to analyse sales data and P&L statements, as you’ll likely be asked about your experience in driving performance improvements.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated branch managers or improved staff engagement, as this will demonstrate your ability to lead effectively across multiple locations.
✨Understand the Company Values
Familiarise yourself with the company’s vision and values. Be ready to discuss how you can embody these in your role as Hub Manager, especially in terms of delivering clinical excellence and customer service.
✨Plan for the Field
Since you'll be spending 80% of your time in the field, think about how you would approach branch visits. Prepare a strategy for how you would support and coach branch managers while ensuring compliance with health and safety standards.
