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- Tasks: Assist patients with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Why this job: Be the first point of contact and make a difference in patient care.
- Qualifications: No prior experience needed; just bring your enthusiasm and great interpersonal skills.
- Other info: Fast-paced environment with full training provided and a supportive team.
The predicted salary is between 24000 - 30000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for a Mobile Optical Assistant to join our Duncan & Todd Opticians & Hearing Care branches across Aberdeen, the North and the North East. This is a full time role. Due to the nature of this role you will be entitled to a mobile salary uplift.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Mobile Optical Assistant, North and North East employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Optical Assistant, North and North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Understand their values, services, and what makes them stand out in the optical and hearing care industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your interpersonal skills and ability to handle patient queries effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Optical Assistant, North and North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mobile Optical Assistant role. Highlight any relevant experience, even if it’s not directly in optics. We want to see how your skills can shine in our fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it engaging and let us know why you’re excited about joining Duncan & Todd. Share any experiences that demonstrate your exceptional interpersonal skills.
Showcase Your Communication Skills: As the first point of contact for our patients, strong communication is key. In your application, give examples of how you've effectively handled queries or provided support in previous roles. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our team. Don’t miss out!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company Inside Out
Before your interview, take some time to research Duncan & Todd Group. Understand their history, values, and the services they offer. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and teamwork, as these are crucial for a Mobile Optical Assistant. Think about examples from your past experiences that demonstrate your interpersonal skills and ability to handle patient queries effectively.
✨Showcase Your Adaptability
Since this role requires you to hit the ground running, be ready to discuss how you've adapted to new environments or challenges in the past. Highlight any experience where you had to learn quickly or manage multiple tasks simultaneously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and serious about the position, plus it gives you a better idea of what to expect.