At a Glance
- Tasks: Assist customers with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd Opticians & Hearing Care in beautiful Skye.
- Benefits: Enjoy 29 days leave, staff discounts, and career progression opportunities.
- Other info: Dynamic role with a supportive team and a caring company culture.
- Why this job: Be the friendly face that helps patients find their perfect eyewear.
- Qualifications: Customer service experience preferred; training provided for optical skills.
The predicted salary is between 10 - 12 £ per hour.
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Skye on a part time basis working 3 days between Monday to Friday. Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.
Key Responsibilities
- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile
- Experience within an optical environment would be an advantage but full training would be provided.
- Experience within a fast-paced and dynamic working environment.
- Exceptional interpersonal and customer service skills.
- Excellent verbal and written communication.
- Problem Solving.
- Prioritisation and Deadline Management.
Required Work Experience
- Experience within a customer facing role – ideally in an optical environment.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays.
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends.
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First.
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant - Skye in London employer: Duncan and Todd Opticians
Duncan & Todd Opticians & Hearing Care is an exceptional employer located in the picturesque Skye, offering a supportive work environment where employees are valued and encouraged to grow. With comprehensive benefits including generous annual leave, staff discounts, and career progression opportunities, we prioritise employee well-being and development. Join us to be part of a team that genuinely cares for its customers and staff alike, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Skye in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Opticians & Hearing Care. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your customer service skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you’re serious about the role and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant - Skye in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression.
Tailor Your Application:Make sure to customise your application for the Optical Assistant role. Highlight any relevant experience, especially in customer service or optical environments, to show us you're the right fit!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Optical Assistant. Familiarise yourself with handling patient queries, managing appointment diaries, and assisting with frame selection. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've excelled in customer service before. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your interpersonal skills and ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to problem-solving and prioritisation, as these are key skills for the position. Prepare answers that highlight your experience in similar roles, focusing on how you managed deadlines and handled challenging situations. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for an Optical Assistant. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
