At a Glance
- Tasks: Lead and optimise retail branches, driving performance and ensuring top-notch customer service.
- Company: Join a caring company focused on clinical excellence and employee development.
- Benefits: Enjoy 34 days annual leave, staff discounts, and career progression opportunities.
- Other info: Frequent travel within Edinburgh and a chance to grow your career.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in managing multiple branches and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
The Hub Manager will oversee a number of retail branches within a designated area (Edinburgh) and will be responsible for driving and managing performance, planning and optimising resources across the area with the Branch Managers. You will have responsibility for maximizing profitability, ensuring the highest standards of customer service and clinical excellence is achieved across all of their branches. You will deliver the strategy, embed the vision, live the company values and execute and operate to the D&T standards/ways of working. You will identify opportunities for continuous improvement, take ownership and make decisions within your area working closely with the Retail Operations Manager for their Hub area. You will manage your own branch but will be expected to be out in the field for approximately 80% of your time supporting the other Branch Managers within your Hub area.
Key Responsibilities
- Develop and implement sales strategies to meet and exceed regional targets
- Monitor branch performance, KPI’s, sales, EBITDA and staff costs.
- Analyse sales and KPI reports, and implement corrective actions as needed
- Ensure staff within the branches are operating to the standards set
- Lead, coach and motivate Branch Managers and their teams
- Conduct regular branch visits to primary branch and others within their area
- Manage staff engagement and employee development
- Control budgets, analyse P&L statements, and ensure cost-effectiveness
- Ensure branches reflect clinical excellence to customers and staff
- Ensure H & S requirements and obligations are met
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Job Profile
- Proven experience as an Area Manager or similar role
- Experience in managing multiple retail branches
- Strong leadership, communication, and interpersonal skills
- In-depth knowledge of clinical and retail management best practices
- Ability to analyse data and drive performance improvements
- Willingness to travel frequently within the assigned area
- Clinical awareness
- Excellent communication and listening
- Excellent time management and multitasking skills
- Strong leadership and team management
- Analytical skills
- Problem solving
- Decision maker
- Performance management
Required Work Experience
- Previously held a Branch Managers position overseeing one or more branches (essential)
- Experience of managing people/teams (essential)
- Experience in a clinical environment (desirable)
As a company, the D&T Group offer:
- 34 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Hub Manager (Edinburgh) employer: Duncan and Todd Opticians
At D&T Group, we pride ourselves on being an exceptional employer in Edinburgh, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 34 days of annual leave, substantial staff discounts, and a commitment to career progression, we empower our Hub Managers to lead with confidence while fostering a supportive environment that values clinical excellence and customer service. Join us to make a meaningful impact in the community while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (Edinburgh)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around performance management and customer service. Practise common interview questions and have some examples ready that showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the Hub Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Hub Manager (Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hub Manager role. Highlight your experience in managing multiple retail branches and any relevant clinical experience. We want to see how your skills align with our needs!
Showcase Leadership Skills:In your application, emphasise your leadership and team management skills. Share examples of how you've motivated teams and driven performance improvements in previous roles. We love a good success story!
Be Data-Driven:Since the role involves analysing sales and KPI reports, mention your analytical skills. Talk about how you've used data to make decisions and improve branch performance. Numbers tell a story, so let yours shine!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Numbers
As a Hub Manager, you'll need to be on top of KPIs and financials. Brush up on your understanding of sales figures, EBITDA, and P&L statements. Be ready to discuss how you've used data in the past to drive performance improvements.
✨Showcase Your Leadership Skills
This role requires strong leadership, so think of examples where you've successfully led teams or managed multiple branches. Prepare to share specific instances where your coaching and motivation made a difference in branch performance.
✨Understand the Company Values
Familiarise yourself with the company's vision and values. During the interview, demonstrate how your personal values align with theirs and how you plan to embody these values in your role as Hub Manager.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in previous roles and how you overcame them, especially in a clinical or retail environment.
