At a Glance
- Tasks: Assist customers with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd Opticians & Hearing Care in a friendly team.
- Benefits: Enjoy 29 days leave, staff discounts, and career progression opportunities.
- Other info: Dynamic environment with a focus on teamwork and personal growth.
- Why this job: Be the first point of contact and make a difference in customer care.
- Qualifications: Customer service experience preferred; training provided for optical skills.
The predicted salary is between 10 - 12 £ per hour.
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Helensburgh on a part time basis working 4 days between Monday to Saturday.
Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.
Key Responsibilities:- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile:- Experience within an optical environment would be an advantage but full training would be provided.
- Experience within a fast-paced and dynamic working environment.
- Exceptional interpersonal and customer service skills.
- Excellent verbal and written communication.
- Problem Solving.
- Prioritisation and Deadline Management.
- Experience within a customer facing role – ideally in an optical environment.
As a company, the D&T Group offers:
- 29 days annual leave (full time equivalent) inclusive of public holidays.
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends.
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First.
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Optical Assistant - Helensburgh employer: Duncan and Todd Opticians
Duncan & Todd Opticians & Hearing Care in Helensburgh is an exceptional employer that prioritises employee well-being and development. With a supportive work culture, generous benefits including extensive annual leave, staff discounts, and career progression opportunities, we foster an environment where our team can thrive while providing outstanding customer service to our patients. Join us to be part of a caring company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Helensburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Duncan and Todd Opticians and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Duncan and Todd Opticians and let us see your personality shine through!
We think you need these skills to ace Optical Assistant - Helensburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Duncan and Todd Opticians.
Get Familiar with Our Brand:Before applying, take some time to learn about Duncan and Todd Opticians and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Duncan and Todd Opticians
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Duncan and Todd Opticians.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Duncan and Todd Opticians will surely appreciate.
