At a Glance
- Tasks: Be the friendly face of our retail team, helping customers with their queries and bookings.
- Company: Join a caring company that values customer experience and teamwork.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Other info: Dynamic work environment with support for personal and professional growth.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: Customer-facing experience preferred; training provided for those new to the optical field.
The predicted salary is between 20000 - 25000 € per year.
We have an exciting opportunity for a Customer Service Administrator to join our Retail Customer Service Team. If you are passionate about customer experience then this role might be the one for you! The job holder will be based in our Wilson Street Branch in Glasgow and will preferably work on a full time basis over 5 days from 6 between Monday to Saturday.
Our Customer Service Administrators are the first point of contact for our customers and should be able to represent the company to the highest standard.
Key Responsibilities- Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member.
- Booking appointments in line with NHS rules and regulations whilst following company policies and processes.
- Assisting patients with queries relating to spectacles, lenses and contact lenses.
- Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
- Being a point of contact for customers, leading by example at all times.
- Administration and maintenance of patient records and databases.
- Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile- Experience within a fast-paced and dynamic working environment.
- Exceptional interpersonal and customer service skills.
- Excellent verbal and written communication.
- Strong working knowledge of Microsoft Excel.
- Previous experience within a call centre-based environment would be an advantage.
- Optical experience would be an advantage but full training will be provided.
- Customer Service.
- Written and Verbal Communication.
- Problem Solving.
- Prioritisation and Deadline Management.
- Experience within a customer facing role – ideally in an optical environment.
- Experience within a call centre-based environment would be an advantage.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays.
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends.
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First.
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Retail Customer Service Administrator in Glasgow employer: Duncan and Todd Opticians
At D&T Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and career growth. Located in the vibrant Wilson Street Branch in Glasgow, our Customer Service Administrators enjoy generous benefits such as 29 days of annual leave, substantial staff discounts, and access to comprehensive training programmes, all while making a meaningful impact on customer experiences in the optical field.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Administrator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the D&T Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how it relates to the role.
✨Tip Number 3
Show off your skills! During the interview, highlight your exceptional interpersonal skills and any relevant experience you have in fast-paced environments. Use specific examples to demonstrate how you've handled customer queries effectively in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows that you’re keen on the position.
We think you need these skills to ace Retail Customer Service Administrator in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about helping others and making their day better!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience, especially in customer-facing roles. We love seeing how your skills match what we're looking for in a Retail Customer Service Administrator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will show us your strong verbal and written skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle common customer queries, especially in a retail environment. Think about examples from your past experiences that showcase your ability to resolve issues and provide excellent service.
✨Familiarise Yourself with Optical Products
Even if you don’t have prior optical experience, it’s a good idea to learn some basics about spectacles, lenses, and contact lenses. This will show your enthusiasm for the role and help you answer questions more confidently. You can find plenty of resources online to get you started.
✨Practice Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you present yourself and respond to questions. Remember, clarity is key!
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you’re genuinely interested and helps you assess if the company is the right fit for you.
