At a Glance
- Tasks: Be the friendly face of our practices, assisting patients and managing appointments.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Other info: Fast-paced environment with full training provided and a mobile salary uplift.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just bring your enthusiasm and great interpersonal skills.
The predicted salary is between 12 - 15 € per hour.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical. We are currently recruiting for a Mobile Optical Assistant to join our Duncan & Todd Opticians & Hearing Care branches across Glasgow. This is a part time role working 4 days per week. Due to the nature of this role you will be entitled to a mobile salary uplift.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person.
- Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
Benefits:
- 29 days annual leave (full time equivalent) inclusive of public holidays.
- Staff Discount including 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends.
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First.
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Mobile Optical Assistant, Glasgow employer: Duncan and Todd Opticians
Duncan & Todd Group is an exceptional employer, offering a dynamic and supportive work environment for Mobile Optical Assistants in Glasgow. With over 40 years of experience in optical and hearing care, we provide comprehensive training, generous employee benefits including 29 days annual leave, staff discounts, and career progression opportunities, ensuring that our team members feel valued and empowered to grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Optical Assistant, Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Familiarise yourself with their brands and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills, even if they’re not from an optical background.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Mobile Optical Assistant, Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mobile Optical Assistant role. Highlight any customer service experience or relevant skills that show you can handle patient queries and manage appointments effectively.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you're excited about joining Duncan & Todd Group. Mention specific aspects of the job that appeal to you and how you can contribute to our dynamic team.
Show Off Your Interpersonal Skills:Since this role involves a lot of interaction with patients, make sure to showcase your exceptional interpersonal skills in your application. Share examples of how you've successfully communicated with customers or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company Inside Out
Before your interview, take some time to research Duncan & Todd Group and its various brands. Understanding their history, values, and services will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Interpersonal Skills
As a Mobile Optical Assistant, you'll be the first point of contact for patients. During the interview, demonstrate your exceptional interpersonal skills by engaging warmly with your interviewers. Use examples from past experiences where you've successfully handled customer queries or resolved issues.
✨Prepare for Role-Specific Scenarios
Think about the responsibilities listed in the job description, such as managing appointment diaries and assisting with frame selection. Prepare specific scenarios or examples from your past that showcase your ability to handle similar tasks effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
