At a Glance
- Tasks: Lead and optimise retail branches, driving performance and ensuring top-notch customer service.
- Company: Join a caring company focused on clinical excellence and employee development.
- Benefits: Enjoy 34 days annual leave, staff discounts, and career progression opportunities.
- Other info: Frequent travel within Edinburgh and a chance to grow your career.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in managing multiple branches and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
The Hub Manager will oversee a number of retail branches within a designated area (Edinburgh) and will be responsible for driving and managing performance, planning and optimising resources across the area with the Branch Managers. You will have responsibility for maximizing profitability, ensuring the highest standards of customer service and clinical excellence is achieved across all of their branches. You will deliver the strategy, embed the vision, live the company values and execute and operate to the D&T standards/ways of working. You will identify opportunities for continuous improvement, take ownership and make decisions within your area working closely with the Retail Operations Manager for their Hub area. You will manage your own branch but will be expected to be out in the field for approximately 80% of your time supporting the other Branch Managers within your Hub area.
Key Responsibilities
- Develop and implement sales strategies to meet and exceed regional targets
- Monitor branch performance, KPI’s, sales, EBITDA and staff costs.
- Analyse sales and KPI reports, and implement corrective actions as needed
- Ensure staff within the branches are operating to the standards set
- Lead, coach and motivate Branch Managers and their teams
- Conduct regular branch visits to primary branch and others within their area
- Manage staff engagement and employee development
- Control budgets, analyse P&L statements, and ensure cost-effectiveness
- Ensure branches reflect clinical excellence to customers and staff
- Ensure H & S requirements and obligations are met
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Job Profile
- Proven experience as an Area Manager or similar role
- Experience in managing multiple retail branches
- Strong leadership, communication, and interpersonal skills
- In-depth knowledge of clinical and retail management best practices
- Ability to analyse data and drive performance improvements
- Willingness to travel frequently within the assigned area
- Clinical awareness
- Excellent communication and listening
- Excellent time management and multitasking skills
- Strong leadership and team management
- Analytical skills
- Problem solving
- Decision maker
- Performance management
Required Work Experience
- Previously held a Branch Managers position overseeing one or more branches (essential)
- Experience of managing people/teams (essential)
- Experience in a clinical environment (desirable)
As a company, the D&T Group offer:
- 34 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Hub Manager (Edinburgh) employer: Duncan and Todd Opticians
At D&T Group, we pride ourselves on being an exceptional employer in Edinburgh, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 34 days of annual leave, substantial staff discounts, and a commitment to career progression, we empower our Hub Managers to lead with confidence while fostering a supportive environment that values clinical excellence and customer service. Join us to make a meaningful impact in the community while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (Edinburgh)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. Practise common interview questions and think about how you can demonstrate your leadership and analytical skills through real-life examples.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Hub Manager (Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hub Manager role. Highlight your leadership experience and any relevant achievements in managing multiple branches.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and improved customer service in previous positions.
Showcase Your Analytical Skills:Since the role involves analysing sales and KPI reports, mention any experience you have with data analysis. We want to see how you've used data to make decisions and drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Numbers
As a Hub Manager, you'll need to be on top of KPIs and financials. Brush up on your understanding of sales figures, EBITDA, and P&L statements. Be ready to discuss how you've used data to drive performance improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to motivate and develop teams. Prepare to share specific instances where you’ve successfully led a team or turned around branch performance.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be prepared to discuss how you've ensured high standards of service in your previous positions. Think of examples where you’ve gone above and beyond to enhance customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
You’ll need to identify opportunities for improvement and make decisions quickly. Prepare to talk about challenges you've faced in managing multiple branches and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
