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- Tasks: Manage customer queries and ensure a seamless online shopping experience.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 34 days annual leave, staff discounts, and access to exclusive perks.
- Why this job: Be part of an innovative team launching a new e-commerce channel.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We have an exciting opportunity for an E-Commerce Coordinator to join our E-Commerce Team as we launch our E-Commerce channel. In preparation for launch, we are building a dedicated customer service team to deliver exceptional support and ensure a seamless experience for our online customers. If you are passionate about customer experience and excited about being part of something new then this role may be of interest to you.
The job holder will be based in our Head Office (Dyce, Aberdeen) and will preferably work on a full time basis over 5 days between Monday to Friday. Our Coordinators will be the first point of contact for our customers and this varied role comes with a wide range of responsibilities including the following:
- Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member.
- Assisting patients with queries relating to spectacles, lenses and contact lenses.
- Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
- Being a point of contact for customers, leading by example at all times.
- Administration and maintenance of patient records and databases.
- Processing deliveries and collections of stock.
- Preparing and packaging customer orders with care and attention, ensuring they are dispatched to the highest standard.
- Other ad hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
Be part of a fast-paced and innovative team. Work on exciting projects and contribute to our growth. Enjoy a competitive salary and benefits package including:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
E-Commerce Coordinator employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Coordinator
✨Tip Number 1
Get to know the company inside out! Research Duncan & Todd Group, their brands, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and e-commerce. Think about how your skills align with the role of E-Commerce Coordinator and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace E-Commerce Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see that you're genuinely excited about being part of our new E-Commerce channel!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the E-Commerce Coordinator role. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Duncan & Todd!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your E-Commerce Basics
Before the interview, brush up on your e-commerce knowledge. Understand the key trends in online retail, customer service best practices, and how to handle order management. This will show that you're not just passionate about the role but also informed about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you went above and beyond to ensure a great customer experience. This will demonstrate your commitment to exceptional service.
✨Familiarise Yourself with the Products
Take some time to learn about the products Duncan & Todd offers, especially spectacles, lenses, and contact lenses. Being able to discuss these products knowledgeably during your interview will impress the hiring team and show your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, the e-commerce team's goals, and how success is measured in this role. This not only shows your interest but also helps you determine if this is the right fit for you.
