At a Glance
- Tasks: Provide admin support and promote eyecare services to clients.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 29 days leave, staff discounts, and career progression opportunities.
- Other info: Fast-paced environment with a focus on teamwork and client satisfaction.
- Why this job: Be part of a dynamic team making a real difference in eyecare.
- Qualifications: Experience in administration or customer service; training provided.
The predicted salary is between 25000 - 30000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for a Corporate Administrator to join our Duncan & Todd Head Office in Dyce, Aberdeen. This role will be a Fixed Term Contract - full time (37.5 hours) working Monday to Friday in the office.
The successful candidate will provide administrative support to our Smart Employee Eyecare division and to promote Duncan and Todd's Corporate Eyecare/SEE to potential clients and ensure existing client’s requirements are fulfilled.
Key Responsibilities
- Handle requests for Eyecare packs and SEE vouchers ensuring the appropriate materials are provided to the client in a timely manner.
- Deal with queries from existing clients to ensure their requirements are fulfilled, e.g. dealing with clients’ employees, dispatch of stationery to nominated personnel, invoice queries and any other relevant tasks.
- Process Eyecare forms and vouchers and record and process sight tests and spectacle orders as appropriate, ensuring all queries, cancellations and non-conformance are noted and acted upon.
- Monitor manufacturing time and delivery time of spectacle orders and follow up any queries/delays at Caledonian Optical and inform Network Optician of any delays.
- Liaise with the Accounts Department to assist with any queries regarding Network Opticians, payments or invoices, resolving issues or referring to the Corporate Manager as appropriate.
- Ensure filing is carried out daily to ensure current records are up to date and accurate and that material is archived as appropriate.
- Assist with the monthly stock take, ensuring accurate stock levels are recorded and any discrepancies highlighted to the Corporate Manager
- Being first point of contact of all customer related queries.
- Any other duties as required to assist in the smooth running of the department
Candidate Profile
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one.
- Previous experience within an administration or sales administration environment – full training will be provided for this specific role
- Experience in a customer facing or client facing role
- Good working knowledge of Microsoft packages
- Good verbal and written communication
- High attention to detail and accuracy
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Corporate Administrator - SEE Division employer: Duncan and Todd Opticians
Duncan & Todd Group is an excellent employer, offering a vibrant and supportive work culture that prioritises patient care and employee development. With competitive pay and benefits, as well as opportunities to enhance your management skills, working at our Elgin branch means being part of a dedicated team in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Administrator - SEE Division
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Duncan and Todd Opticians can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Duncan and Todd Opticians; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Duncan and Todd Opticians.
We think you need these skills to ace Corporate Administrator - SEE Division
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Duncan and Todd Opticians and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Duncan and Todd Opticians's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Duncan and Todd Opticians
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
