At a Glance
- Tasks: Support customers with queries and manage orders in a dynamic e-commerce environment.
- Company: Duncan & Todd Group, a leading optical and hearing care provider in Scotland.
- Benefits: Competitive pay, 34 days annual leave, staff discounts, and access to employee benefits.
- Other info: Exciting opportunity to develop management skills in a supportive environment.
- Why this job: Join a fast-paced team and make a real impact on customer experience.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We have an exciting opportunity for a E-Commerce Coordinator to join our E-Commerce Team as we launch our E-Commerce channel. In preparation for launch, we are building a dedicated customer service team to deliver exceptional support and ensure a seamless experience for our online customers. If you are passionate about customer experience and excited about being part of something new then this role may be of interest to you.
The job holder will be based in our Head Office (Dyce, Aberdeen) and will preferably work on a full time basis over 5 days between Monday to Friday. Our Coordinators will be the first point of contact for our customers and this varied role comes with a wide range of responsibilities including the following:
- Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member.
- Assisting patients with queries relating to spectacles, lenses and contact lenses.
- Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
- Being a point of contact for customers, leading by example at all times.
- Administration and maintenance of patient records and databases.
- Processing deliveries and collections of stock.
- Preparing and packaging customer orders with care and attention, ensuring they are dispatched to the highest standard.
- Other ad hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
Be part of a fast-paced and innovative team. Work on exciting projects and contribute to our growth. Enjoy a competitive salary and benefits package including:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
Systems Analyst in Aberdeen employer: Duncan and Todd Opticians
Duncan & Todd Group is an excellent employer, offering a vibrant and supportive work culture that prioritises patient care and employee development. With competitive pay and benefits, as well as opportunities to enhance your management skills, working at our Elgin branch means being part of a dedicated team in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Analyst in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Duncan & Todd Group and understanding their values. Tailor your answers to show how your skills align with their mission of delivering exceptional customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience and how it relates to the role of E-Commerce Coordinator.
✨Tip Number 4
Apply through our website for the best chance at landing the job. Make sure to follow up after your application to express your enthusiasm and keep your name fresh in their minds!
We think you need these skills to ace Systems Analyst in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Analyst role. Highlight relevant experience and skills that match the job description, especially in customer service and order management.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for customer experience and your excitement about joining our E-Commerce Team. Share specific examples of how you've handled similar responsibilities in the past.
Showcase Your Interpersonal Skills:Since this role involves being the first point of contact for customers, emphasise your exceptional interpersonal skills. Mention any experiences where you’ve successfully resolved customer queries or improved customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our dynamic team!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know the Company Inside Out
Before your interview, take some time to research Duncan & Todd Group. Understand their brands, values, and what sets them apart in the optical and hearing care industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a potential E-Commerce Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your interpersonal skills and how you can contribute to delivering exceptional support.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key, especially when checking and verifying orders. Be ready to discuss how you ensure quality assurance in your work. You might even want to bring up specific tools or methods you use to maintain high standards in your previous roles.
✨Be Ready for a Fast-Paced Environment
Duncan & Todd Group thrives in a dynamic setting, so it's important to convey your ability to adapt and thrive under pressure. Share examples of how you've successfully managed multiple tasks or projects simultaneously, and express your enthusiasm for taking on challenges right from day one.
