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- Tasks: Assist patients with queries, manage appointments, and support frame selection.
- Company: Join Duncan & Todd Group, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 29 days annual leave, staff discounts, and career progression opportunities.
- Why this job: Be the first point of contact and make a difference in patients' lives.
- Qualifications: No prior experience needed; just bring your enthusiasm and interpersonal skills.
- Other info: Fast-paced environment with full training provided and a supportive team.
The predicted salary is between 24000 - 30000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for a Mobile Optical Assistant to join our Duncan & Todd Opticians & Hearing Care branches across Aberdeen, the North and the North East. This is a full time role. Due to the nature of this role you will be entitled to a mobile salary uplift.
Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
- Handling all patient queries coming into the practice via telephone, email or in person.
- Assisting where able and directing inquiries to the most appropriate staff member.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Assisting patients on the practice floor with frame and lens selection.
- Giving patients demonstrations on how to insert and remove contact lenses.
- Processing deliveries and collections of stock.
- Administration and maintenance of patient records, databases and NHS paperwork.
- General housekeeping duties to ensure the practice is clean, tidy and presentable.
- Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
- Career progression opportunities and further training.
Mobile Optical Assistant, North and North East in Aberdeen employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Optical Assistant, North and North East in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duncan & Todd Group. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can benefit the Mobile Optical Assistant role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part can give you that extra boost of confidence when meeting potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Mobile Optical Assistant position.
We think you need these skills to ace Mobile Optical Assistant, North and North East in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Mobile Optical Assistant role. Highlight any customer service experience or relevant skills that show you can handle patient queries and manage appointments effectively.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to work with Duncan & Todd and how you can contribute to our dynamic team.
Show Off Your Interpersonal Skills: Since this role involves a lot of interaction with patients, make sure to showcase your exceptional interpersonal skills in your application. Share examples of how you've successfully communicated with customers or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Mobile Optical Assistant. Familiarise yourself with patient queries, appointment management, and the basics of optical care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
As the first point of contact for patients, your people skills are crucial. Prepare examples of how you've successfully handled customer interactions in the past. Whether it's resolving a complaint or assisting someone with their needs, demonstrating your ability to connect with others will set you apart.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, training opportunities, or what a typical day looks like for a Mobile Optical Assistant. This shows that you're engaged and eager to learn more about the role and the company.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview. It reflects your seriousness about the position and helps you feel more confident as you walk into the room.