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- Tasks: Lead a dynamic team to provide top-notch patient care and manage daily operations.
- Company: Join Duncan & Todd, a leading optical and hearing care provider in Scotland.
- Benefits: Enjoy 34 days annual leave, staff discounts, and access to exclusive employee benefits.
- Why this job: Make a real difference in patients' lives while developing your management skills.
- Qualifications: Previous dispensing experience is essential; FBDO qualification is a plus.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical. We are currently recruiting for a Branch Manager to join our practice in Union Street, Aberdeen. The role on offer focuses on providing excellent patient care and previous dispensing experience is essential. Qualification to FBDO level would be advantageous but not essential.
The role is full time working 40 hours over 5 days from Monday - Saturday. The typical Branch Manager duties are:
- Taking full responsibility for the success and day to day running of the practice including management of staff, stock and the premises.
- Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses. Resolving queries with a desire to build and maintain good customer relationships.
- Motivating, driving and leading the team to deliver excellent patient care.
- Training, coaching and appraising the Practice Team, disseminating knowledge and ensuring a solid succession plan is in place and that internal promotion is actively encouraged.
- Making recommendations to and advising patients on spectacle lens and spectacle frame options following their eye test with the resident Optometrist.
- Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.
- Being a point of contact for patients in the practice, leading by example at all times.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Administration and maintenance of patient records, databases and NHS paperwork.
- Other ad-hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
As a company, the D&T Group offer:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
Branch Manager- Union Street, Aberdeen employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager- Union Street, Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical and hearing care industry. Let them know you're on the lookout for a Branch Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and team management. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved patient care in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Branch Manager- Union Street, Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your previous experience in dispensing and any management roles you've held. We want to see how your skills align with our focus on excellent patient care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for optical and hearing care, and explain why you’re the perfect fit for our team at Duncan & Todd. Don’t forget to mention your interpersonal skills and how you can motivate a team.
Showcase Your Achievements: When detailing your experience, don’t just list duties—show us what you’ve achieved! Whether it’s improving patient satisfaction or leading a successful project, we love to see results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Duncan and Todd Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge about Duncan & Todd Group and their brands. Understand their values, services, and what sets them apart in the optical and hearing care industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Since previous dispensing experience is essential, be ready to discuss your past roles and how they relate to the Branch Manager position. Prepare specific examples of how you've handled patient queries or managed a team to highlight your relevant skills.
✨Demonstrate Leadership Skills
As a Branch Manager, you'll need to motivate and lead a team. Think of instances where you've successfully trained or coached others. Be prepared to share these stories to illustrate your leadership style and how you can contribute to a positive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, opportunities for professional development, or how success is measured in the role. It shows you're engaged and thinking about your future with the company.