At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for clients.
- Company: Dunblue, a leading IT services company in Milton Keynes.
- Benefits: Gain hands-on experience, training, and mentoring in a supportive environment.
- Other info: Enjoy a dynamic apprenticeship with opportunities for travel and skill development.
- Why this job: Kickstart your IT career with real-world experience and professional growth.
- Qualifications: GCSE English and Maths at level 5; passion for IT is essential.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
S&A Academy is recruiting for Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice.
This is a great opportunity to start a career in IT, gain hands‑on experience, and complete a supported apprenticeship with training and mentoring.
About the Employer
Founded in 2007, Dunblue provides small and mid‑sized businesses across a range of industries with expert advice, solutions, and support for their IT and communications systems.
With offices in Milton Keynes and Ipswich, they support clients across the Midlands and East Anglia.
What You'll Do
- Provide first‑line technical support to clients via phone, email, and remote tools.
- Assist with troubleshooting issues related to: Windows desktops and laptops, Microsoft 365, Networking (Wi‑Fi, routers, switches), Printers and peripherals.
- Help with onboarding new users, devices, and services.
- Support senior engineers with installations, migrations, and project work.
- Maintain accurate documentation, tickets, and asset records.
- Follow internal processes, security policies, and escalation procedures.
- Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams.
- Some out‑of‑area travel may be required at times to attend customer sites (expenses paid).
- Training Outcome
To be confirmed.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Passion for IT
Qualifications
- GCSE English – level 5 (essential)
- GCSE Maths – level 5 (essential)
- Course Information
Course: Information communications technician (level 3); Level: 3; Route: Digital; Apprenticeship Level: Advanced.
- Working Arrangements
- Working Week: Shifts to be confirmed
- Expected Duration: 1 Year 6 Months
- Training Provider: THE S&A TRANSFORM GROUP LIMITED
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like DUNBLUE LIMITED.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if DUNBLUE LIMITED is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to DUNBLUE LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like DUNBLUE LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Junior IT Support Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like DUNBLUE LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For DUNBLUE LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at DUNBLUE LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
