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- Tasks: Lead and develop a team of Technical Account Managers in the red meat industry.
- Company: Join Dunbia, a fast-moving red meat manufacturer with a commitment to excellence.
- Benefits: Enjoy 31 days annual leave and a supportive work environment.
- Other info: Collaborate with cross-functional teams and stay ahead in industry advancements.
- Why this job: Make a real impact by delivering innovative solutions and exceptional service to clients.
- Qualifications: Experience in customer relationship management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a committed, dedicated and experienced Senior Technical Account Manager to join our team at Dunbia, Cross Hands. This management position offers a unique chance to work as part of a fast-moving red meat manufacturer. You will work side by side with experienced Technical Account Managers and have a direct report, overseeing, developing and leading their development within the industry. You will collaborate with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.
Responsibilities
- Assist and develop Technical Account Managers in managing our customers, their accounts and understanding their operational needs.
- Ensure consistently high standards are met throughout supply and processing.
- Lead client onboarding from initial product setup, explaining processing technologies, and delivering tailored training relevant to industry requirements.
- Address quickly and efficiently client queries, troubleshoot technical issues related to red meat products, processing equipment, safety, and compliance, keeping the Site Technical Manager up to date on complex cases.
- Manage account reviews, compiling weekly and monthly data on production performance, product quality, compliance metrics, and customer feedback.
- Maintain detailed records of client interactions, product issues and resolutions.
- Work effectively with cross-departmental teams, collaborating with Sales, Product Development, Engineering, and Quality Assurance teams to provide meat industry-specific solutions and ensure client satisfaction.
- Take initiative and stay informed about advancements in meat processing technologies, industry regulations, food safety improvements, animal welfare standards, and trends in the red meat sector.
Qualifications
- Customer relationship management in the red meat supply chain.
- Exceptional communication and interpersonal skills, with a customer-focused approach.
- Broad range of problem-solving skills and an ability to take initiative when faced with industry-specific challenges.
- Able to work independently and collaboratively with cross-functional teams.
- Strong organisational skills and attention to detail, specifically in compliance and quality assurance matters.
- Previous experience in a customer-facing or technical role within the food sector is essential.
- Bachelor’s degree in Food Science, Animal Science, Business, Meat Technology, or a related field is desirable, but not necessary.
Monday – Friday 8.30am-5pm on site 31 days annual leave
Senior Technical Account Manager employer: Dunbia Group
Contact Detail:
Dunbia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the food sector, especially those in red meat processing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on industry trends and technologies. Show us you’re not just a candidate but a passionate expert ready to tackle challenges in the meat processing world.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dunbia.
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Technical Account Manager. Highlight your experience in customer relationship management and any relevant technical skills that align with the red meat supply chain.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your background makes you the perfect fit for our team at Dunbia. Don’t forget to mention your problem-solving skills and ability to work with cross-functional teams.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that demonstrate your ability to manage accounts and lead client onboarding. We want to see how you've tackled challenges in the food sector and what innovative solutions you've provided.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Dunbia Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the red meat industry, including processing technologies and compliance standards. Familiarise yourself with Dunbia's operations and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Be ready to explain your thought process and the steps you took to resolve challenges, especially those related to customer accounts or product quality.
✨Demonstrate Team Collaboration
Since this role involves working with various teams, think of instances where you've successfully collaborated with others. Highlight your communication skills and how you’ve contributed to cross-departmental projects in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about Dunbia’s approach to client onboarding and how they maintain high standards in production. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.