Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second level IT support, resolving technical issues for users.
- Company: Join Dunbia Cross Hands, a leader in the food industry with a focus on technology.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Flexible working hours and opportunities for growth in a dynamic team.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Experience in technical support and strong computer literacy are essential.
The predicted salary is between 25000 - 30000 £ per year.
The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user’s satisfaction. Resolution includes but is not limited to the following:
- Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
- Accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
- Sunday 07:00 - 18:30
- Monday 07:00 - 18:30
- Tuesday 15:30 - 23:30
- Wednesday 15:30 - 23:30
- Thursday 15:30 - 23:30
Responsibilities
- Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
- Support all internal and external customers with product training, knowledge, and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
- Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
- Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
- Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
- Assist with the development and testing of newly designed products and systems for operational integrity and functionality.
Knowledge, Skills, and Abilities
- Minimum of one years’ experience in a technical support environment.
- Diagnostic and analytical skills.
- Electro-Mechanical knowledge would be beneficial.
- Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
- Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
- Excellent telephone presence with organised follow-up skills.
- Ability to be proactive and able to take direction and establish ownership of project tasks.
Qualifications
- IT or engineering degree is beneficial but not essential.
- Prior Help Desk experience.
- Licensing / Certification - N/A, although would be beneficial.
- No company sponsorship is available to overseas applicants for this position.
IT Technician employer: Dunbia Group
Contact Detail:
Dunbia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your diagnostic and analytical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team at Dunbia Cross Hands. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and provide timely solutions to end-user problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dunbia Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware used by Dunbia Cross Hands. Familiarise yourself with common issues and solutions, as well as any relevant tools like VMWare or database applications. This will help you demonstrate your expertise during the interview.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific technical problems. Consider examples from your past experience where you successfully diagnosed and resolved issues. This shows that you can think on your feet and are ready to tackle challenges head-on.
✨Show Off Your Communication Skills
As an IT Technician, you'll need to communicate effectively with end users. Practice explaining technical concepts in simple terms, and be ready to showcase your excellent telephone presence. Remember, it's not just about solving problems; it's about making sure users feel supported and understood.
✨Demonstrate a Proactive Attitude
Employers love candidates who take initiative. Be prepared to discuss how you've identified trends in support calls or suggested improvements in previous roles. Highlighting your proactive approach will show that you're not just a problem-solver but also someone who contributes to continuous improvement.