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- Tasks: Lead and develop Technical Account Managers while ensuring exceptional client service in the red meat industry.
- Company: Join Dunbia, a fast-moving red meat manufacturer with a commitment to quality.
- Benefits: Enjoy 31 days annual leave, competitive salary, and a supportive work environment.
- Why this job: Make a real impact by collaborating across teams and driving innovative solutions for clients.
- Qualifications: Experience in customer relationship management and strong communication skills are essential.
- Other info: Dynamic role with opportunities for professional growth and industry advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a committed, dedicated and experienced Senior Technical Account Manager to join our team at Dunbia, Cross Hands. This management position offers a unique chance to work as part of a fast-moving red meat manufacturer. You will work side by side with experienced Technical Account Managers and have a direct report, overseeing, developing and leading their development within the industry. You will collaborate with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.
Responsibilities
- Assist and develop Technical Account Managers in managing our customers, their accounts and understanding their operational needs.
- Ensure consistently high standards are met throughout supply and processing.
- Lead client onboarding from initial product setup, explaining processing technologies, and delivering tailored training relevant to industry requirements.
- Address quickly and efficiently client queries, troubleshoot technical issues related to red meat products, processing equipment, safety, and compliance, keeping the Site Technical Manager up to date on complex cases.
- Manage account reviews, compiling weekly and monthly data on production performance, product quality, compliance metrics, and customer feedback.
- Maintain detailed records of client interactions, product issues and resolutions.
- Work effectively with cross-departmental teams, collaborating with Sales, Product Development, Engineering, and Quality Assurance teams to provide meat industry-specific solutions and ensure client satisfaction.
- Take initiative and stay informed about advancements in meat processing technologies, industry regulations, food safety improvements, animal welfare standards, and trends in the red meat sector.
Qualifications
- Customer relationship management in the red meat supply chain.
- Exceptional communication and interpersonal skills, with a customer-focused approach.
- Broad range of problem-solving skills and an ability to take initiative when faced with industry-specific challenges.
- Able to work independently and collaboratively with cross-functional teams.
- Strong organisational skills and attention to detail, specifically in compliance and quality assurance matters.
- Previous experience in a customer-facing or technical role within the food sector is essential.
- Bachelor’s degree in Food Science, Animal Science, Business, Meat Technology, or a related field is desirable, but not necessary.
Monday – Friday 8.30am-5pm on site. 31 days annual leave.
Senior Technical Account Manager in Cross Hands employer: Dunbia Group
Contact Detail:
Dunbia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager in Cross Hands
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dunbia on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of red meat processing technologies. We want to show that we’re not just interested in the role, but that we’re genuinely passionate about the industry.
✨Tip Number 3
Practice common interview questions, especially those related to customer relationship management and problem-solving. We can even do mock interviews with friends to build our confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Senior Technical Account Manager in Cross Hands
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer relationship management within the red meat supply chain. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled industry-specific challenges in the past. We love seeing candidates who can take initiative and think on their feet, especially when it comes to technical issues.
Highlight Team Collaboration: Since this role involves working closely with various teams, make sure to mention any experience you have in cross-departmental collaboration. We’re looking for someone who can effectively communicate and work with others to deliver exceptional service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at Dunbia.
How to prepare for a job interview at Dunbia Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the red meat supply chain and processing technologies. Familiarise yourself with common industry challenges and solutions, as well as any recent advancements. This will show that you're not just interested in the role but are also passionate about the industry.
✨Showcase Your Communication Skills
As a Senior Technical Account Manager, you'll need to communicate effectively with various teams and clients. Prepare examples of how you've successfully managed customer relationships or resolved technical issues in the past. This will demonstrate your interpersonal skills and customer-focused approach.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've had to troubleshoot issues or take initiative in a challenging situation. Highlight your analytical skills and how you can apply them to the role at Dunbia.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
