Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our team.
- Company: Join Dunbia Cross Hands, a leader in the food industry with a supportive culture.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be the tech hero who keeps our systems running smoothly and helps others succeed.
- Qualifications: Experience in tech support and strong problem-solving skills are a must.
The predicted salary is between 25000 - 35000 £ per year.
The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user’s satisfaction. Resolution includes but is not limited to the following:
- Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
- Accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
- Sunday 07:00 - 18:30
- Monday 07:00 - 18:30
- Tuesday 15:30 - 23:30
- Wednesday 15:30 - 23:30
- Thursday 15:30 - 23:30
Responsibilities
- Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
- Support all internal and external customers with product training, knowledge, and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
- Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
- Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
- Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
- Assist with the development and testing of newly designed products and systems for operational integrity and functionality.
Knowledge, Skills, and Abilities
- Minimum of one years’ experience in a technical support environment.
- Diagnostic and analytical skills.
- Electro-Mechanical knowledge would be beneficial.
- Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
- Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
- Excellent telephone presence with organised follow-up skills.
- Ability to be proactive and able to take direction and establish ownership of project tasks.
Qualifications
- IT or engineering degree is beneficial but not essential.
- Prior Help Desk experience.
- Licensing / Certification - N/A, although would be beneficial.
- No company sponsorship is available to overseas applicants for this position.
IT Technician in Cross Hands employer: Dunbia Group
Contact Detail:
Dunbia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Cross Hands
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT Technician questions your way. The more comfortable you are with your answers, the better you'll come across when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges that come with the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Technician in Cross Hands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your diagnostic and analytical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team at Dunbia Cross Hands. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and provide timely solutions to end-user problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dunbia Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware mentioned in the job description. Be ready to discuss your experience with Microsoft applications, VMWare, and networking. The more you know, the more confident you'll feel!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific situations where you provided timely solutions and how you documented those processes. This will demonstrate your analytical skills and ability to handle pressure.
✨Practice Your Communication Skills
Since you'll be dealing with end-users, it's crucial to show that you can communicate effectively. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential questions they might ask.
✨Be Ready to Discuss Trends and Improvements
Think about any trends you've noticed in support calls or issues you've encountered in previous roles. Be prepared to suggest improvements or documentation strategies that could help streamline processes. This shows initiative and a proactive mindset, which is exactly what they’re looking for!