London - EnglandSales Support /Employee: Full Time /HybridShape the Future with Dun & BradstreetAt Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Are you ready to make an impact and help shape what's next? The Manager, Sales Support is responsible for leading the contract and sales administration support function, ensuring the accurate, timely, and compliant processing of customer contracts, renewals, amendments, and associated commercial documentation. The role provides operational leadership to a team of sales support administrators and serves as a key partner to Sales, Finance, Legal, and Operations. The position drives process excellence, improves operational efficiency, ensures data integrity across commercial systems, and delivers high-quality support throughout the lead-to-cash process. Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance. Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements. Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery. Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays. Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations. Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities. Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies. Essential Skills: At least 8 years' relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years' experience leading or supervising a team. Strong knowledge of commercial contracting principles and contract administration practices. Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign. Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions. Proficiency in Microsoft Office Suite skillsShow an ownership mindset in everything you do. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. Where applicable, fluency in English and languages relevant to the working market. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.#LI-DNIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please visit
Manager, Sales Support in London employer: Dun & Bradstreet
Dun & Bradstreet is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, ensuring that our team members thrive in their roles. Join us to be part of a forward-thinking organisation that values meaningful contributions and supports your journey in the public sector.
