At a Glance
- Tasks: Lead and grow key client relationships, ensuring exceptional service and measurable outcomes.
- Company: Join Dun & Bradstreet, a global leader in business decisioning data and analytics.
- Benefits: Competitive salary, professional development, and a diverse, collaborative work environment.
- Other info: Dynamic role with opportunities for growth and innovation in a supportive team.
- Why this job: Make a real impact by helping clients unlock value and achieve their strategic goals.
- Qualifications: Experience with large enterprise clients and strong communication skills required.
The predicted salary is between 80000 - 100000 € per year.
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!
We're looking for a Senior Client Success Director to lead and grow some of D&B's most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you'll bring the full breadth of D&B's capabilities—data, insights, innovation, and service excellence—to help clients unlock value and achieve their strategic goals.
Key Responsibilities- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long‐term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross‐functional post‐sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision‐making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior‐level client relationships through regular face‐to‐face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews—preferably in person—to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value‐driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients' industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B's offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client‐centric, with strong service and project management capabilities.
- Self‐starter with an ownership mindset—proactive, curious, and committed to problem‐solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Enterprise Client Success Director (R-18914) in London employer: Dun & Bradstreet, Inc.
At Dun & Bradstreet, we pride ourselves on fostering a dynamic work environment that champions creativity and collaboration. As an Enterprise Client Success Director, you will not only lead critical global relationships but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive culture. Join us in a location that thrives on innovation and teamwork, where your contributions will directly impact our clients' success and the future of business decisioning.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Client Success Director (R-18914) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it relates to the role of Enterprise Client Success Director. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance at success!
We think you need these skills to ace Enterprise Client Success Director (R-18914) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Client Success Director role. Highlight your experience with large global enterprise clients and how you've driven retention through effective engagement. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've influenced strategic decision-making or improved client satisfaction. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We value creativity and bold ideas, so don’t be afraid to show us who you are and how you think. A genuine approach can really set you apart from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dun & Bradstreet!
How to prepare for a job interview at Dun & Bradstreet, Inc.
✨Know Your Client Success Strategies
Before the interview, brush up on your understanding of client success strategies, especially in the context of data and analytics. Be ready to discuss how you've successfully managed client relationships in the past and how you can apply those experiences to help Dun & Bradstreet's clients achieve their goals.
✨Showcase Your Collaboration Skills
Dun & Bradstreet values collaboration, so be prepared to share examples of how you've worked with cross-functional teams. Highlight specific instances where your communication and influencing skills made a difference in achieving project outcomes or enhancing client satisfaction.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the financial services industry and current market dynamics. During the interview, reference relevant trends or challenges that clients face and discuss how your insights can help them leverage D&B's solutions for growth and transformation.
✨Prepare for KPI Discussions
Since the role involves tracking KPIs and demonstrating ROI, come prepared with examples of how you've measured success in previous roles. Be ready to discuss specific metrics you've used and how they contributed to client retention and satisfaction.
