At a Glance
- Tasks: Engage with visitors, facilitate tours, and maintain the Castle's security and cleanliness.
- Company: Dumfries and Galloway Council, promoting equality and diversity.
- Benefits: Competitive pay, discounts on essentials, pension scheme, and wellbeing support.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Join a fun team at a historic landmark and enhance your customer service skills.
- Qualifications: Standard Grade Level education and good communication skills.
The predicted salary is between 10543 - 10723 £ per year.
We are looking to recruit a seasonal attendant to work at the Castle of St John from 19 May – 31 October 2026. This Fixed Term post is 15 hours per week, with the opportunity for additional hours.
This is a fun and challenging role on a popular local landmark building.
Working front of house we need reliable, trustworthy and enthusiastic individuals who are passionate about providing a high standard of customer service. This will involve:
- Greeting customers
- Facilitating tours
- Answering telephones
- Providing customer information
- Operating the gift shop
- Basic record keeping
- Maintaining building security and cleanliness
- Participating in the Castle’s living history events
Excellent communication and customer care skills are essential as is working with members of the public.
Educated to Standard Grade Level or equivalent and some local knowledge of the area would be an advantage.
This post is subject to candidate vetting through Disclosure Scotland.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland), exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
To apply please log onto myjobscotland.gov.uk.
For further information please contact: anne.ramsbottom@dumgal.gov.uk.
Seasonal Museum Attendant - DGA13039 in Stranraer employer: Dumfries and Galloway Council
Dumfries and Galloway Council is an excellent employer, offering a supportive work environment at the historic Castle of St John in Stranraer. With a focus on employee wellbeing, staff enjoy access to a comprehensive benefits package, including discounts, pension schemes, and wellness support, all while engaging with the community in a vibrant and inclusive atmosphere. This role not only provides meaningful employment but also opportunities for personal growth and development within a diverse team committed to equality and respect.
Contact Details:
Dumfries and Galloway Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Museum Attendant - DGA13039 in Stranraer
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Dumfries and Galloway Council.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Dumfries and Galloway Council.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Dumfries and Galloway Council.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Dumfries and Galloway Council!
We think you need these skills to ace Seasonal Museum Attendant - DGA13039 in Stranraer
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Dumfries and Galloway Council, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Dumfries and Galloway Council!
How to prepare for a job interview at Dumfries and Galloway Council
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Dumfries and Galloway Council that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Dumfries and Galloway Council during this peak time and how you can be an asset to their team.
